Naazpreet Kaur
Edmonton,AB
Summary
Proven track record in enhancing customer satisfaction and loyalty at Dollarama, adept in customer service and problem-solving. Excelled in fast-paced environments, ensuring operational excellence and achieving sales targets. Demonstrated strong work ethic and organizational abilities, contributing to a positive shopping experience and efficient issue resolution. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Dollarama
Windsor, ON
09.2023 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Security Guard
JAP SECURITY SERVICE
Amritsar Punjab
09.2022 - 07.2023
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Improved response time to incidents by maintaining clear communication channels with team members.
- Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
Sales Associate
Nike
Amritsar India
01.2021 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
BBA - Business Administration
NAIT Northern Alberta Insitute of Technology
Edmonton, AB01.2025
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cleaning and sanitizing
- Customer Relations
- Organizational abilities
- Issue Resolution
- Promotions and Discounts Understanding
- Loyalty Program Promotion
- Problem-Solving
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- Security Guard
- Black belt in Martial art
- played in all of India and national levels
AVAILBILITY
FLEXIBLE AVAILABILITY WEEKDAYS:
AVAILABILITY WEEKENDS AVAILABLE
PREFERABLE TIMING EVENING OR OVERNIGHT
FRIDAY AND WEEKENDS ANY TIME
Timeline
Cashier
Dollarama
09.2023 - 11.2023
Security Guard
JAP SECURITY SERVICE
09.2022 - 07.2023
Sales Associate
Nike
01.2021 - 08.2022
BBA - Business Administration
NAIT Northern Alberta Insitute of Technology