Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Naazia Pardhan

Toronto,Canada

Summary

Highly experienced Senior IT Project Manager with 9 years of experience in the IT financial services industry with successful end-to-end project ownership & delivery from initiation to customer handover & production support and warranty. Offer strong analytical, planning, leadership & organizational skills to manage competing demands with similar delivery timelines. Manage product roadmaps and successfully manage vendor and client relationships.

Overview

11
11
years of professional experience

Work History

Senior IT Project Manager/Program Manager

First National Financial LP
01.2021 - Current
  • Manage multiple projects that drive technology efficiency for the mortgage application lifecycle & infrastructure including migration from legacy to modern systems as well as onboarding and integration of third party clients (API integrations as well as integrations with system providers)
  • Vendor & client management – engage with clients on a daily basis on project deliverables/progress/requirements as well as engaging with vendors who support our technology advancements as well as various internal business partners (legal, training, HR)
  • Creation of project plans - coordinate with the client and internal development teams to drive joint project plans
  • Executive reporting - daily and weekly status reporting to stakeholders at senior executive meetings (Closely working with the CEO)
  • Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes including migration to the cloud initiatives company wide
  • Manage and mitigate project risks by tracking open risks using a risk register and ensuring risks are closely monitored and closed
  • Scrum meetings – conduct daily scrum meetings to ensure tasks are completed daily
  • Scope management – ensure any scope changes are managed through change requests and are assessed for effort, scope and cost
  • Resource management – ensure there are resources available at the start of the project and during the project as well as for any work planned in future sprints
  • Build product roadmaps – work with the product managers/owners to build out roadmaps to assess and plan for projects in the future
  • Strong client relationships that led to an influx of initiatives
  • Involved in project audits to ensure the company is compliant to industry standards

Consultant

CGI
01.2017 - 01.2021
  • Role: Project Delivery Manager (Agile & Waterfall)
  • CIBC, Capital Markets Technology
  • Managed multiple projects with a budget ranging from $60K-$20M
  • Tracked project progress and monitored deliverables, milestones and issues for accurate weekly reporting
  • Gathered requirements, defined scopes, allocated resources
  • In charge of sprint planning meetings & daily scrum meetings with 3 or more project teams
  • Liaising with project vendors & tracking deliverables
  • Identified delays in project completion and devised targeted solutions to complete goals on schedule
  • Maintained tactical control of project budgets and timelines and achieve schedule targets
  • Investigated and closed bottlenecks & escalated project risks and issues
  • Creation of executive weekly project status decks
  • Usage of Confluence & Jira to track requirements (stories)
  • Role: Bid Manager
  • Interac, Payments Technology
  • Management of the bid plan to ensure bid progress is tracked
  • Creation of proposals
  • Requirement gathering & solutioning with required project teams
  • Conducting financial step reviews with senior management for costing approval
  • In charge of scope reviews
  • Coordinating with international business units that provide different services for the bid
  • Conducting client workshops to present requirements & solution
  • Enhancing incident management & change management processes
  • Role: Application Production Support (Incident Management/Change Management/Release Management)
  • CIBC, Capital Markets Technology
  • Provided application production support for 3 main banking foreign cash applications
  • Ensure service level agreements are met
  • Incident creation, follow up & closure
  • Defect tracking & release management
  • Communication of Severity 1 or 2 incidents to stakeholders
  • Creation of production change tickets in Service Now platform
  • Attending CAB/TAB weekly calls to represent medium/high change tickets
  • Creation of implementation plans & alignment of resources for production releases
  • Coordination of task teams for production releases
  • In charge of resource management approvals for production changes
  • Monitoring of applications 24/7 & overseeing the production support mailbox for any requests
  • Attending business meetings to understand requirements for intakes & new changes to the application

Business Operations Supervisor (WUSA)

University of Waterloo
09.2014 - 01.2017
  • Led a project team to deliver a project that led to $100K in annual revenue
  • In charge of exporting textbooks internationally
  • Training staff & responsible for supervising a group of employees
  • Responsible for evaluating their performance and delivering feedback
  • Report on department metrics to directors and other upper management
  • Develop strategies and methods to increase performance metrics
  • Handling administrative tasks such as planning budget & overseeing inventory
  • Responsible for elevated customer support & resolve customer complaints

Education

Certified Scrum Master -

09.2020

Bachelor of Arts -

University of Waterloo
06.2016

Skills

  • Project Management
  • Product Management
  • Building Roadmaps
  • Release Management
  • Incident Management
  • Sprint Planning
  • Change Management
  • Effective Communication
  • Confluence/JIRA
  • Leadership
  • Service Now Platforms
  • Microsoft Azure
  • HP ALM
  • Problem solving
  • Microsoft Project
  • Building client relationships

Accomplishments

  • Improved client satisfaction ratings by ensuring timely delivery of projects
  • Completed a modernization of a legacy system that enhanced the user experience
  • Successfully onboarded third party clients and integrated with other service providers that lead to an increase in company revenue
  • Cloud migration - ensured the company moved over all its data over to the cloud to gain agility, scalability, cost-efficiency, and improved security


Languages

English
Full Professional

Timeline

Senior IT Project Manager/Program Manager

First National Financial LP
01.2021 - Current

Consultant

CGI
01.2017 - 01.2021

Business Operations Supervisor (WUSA)

University of Waterloo
09.2014 - 01.2017

Certified Scrum Master -

Bachelor of Arts -

University of Waterloo

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Naazia Pardhan