SONAM VISHWAKARMA
Sault Ste. Marie,Canada
Summary
Personable and motivated with passion for financial services, bringing strong analytical and problem-solving skills. Possesses knowledge of financial products and services, complemented by proficiency in customer relations and account management. Dedicated to delivering exceptional service and driving financial success for clients.
Overview
3
3
years of professional experience
1
1
Certification
Work History
FINISHING LINE WORKER
POLLARD BANK NOTE
03.2023 - Current
- Loaded and unloaded products from production line
- Followed detailed instructions from management regarding product quality control
- Followed Good Manufacturing Practices (GMP) standards to support quality
- Utilized problem-solving skills to address production line issues
- Removed hazards and obstacles from work spaces to prevent accidents
- Cleaned work stations and floors to prevent dirt, grime and dust buildup
- Contributed to achieving daily production targets by working effectively as part of team
- Maintained strong focus on quality throughout production process
- Documented quality control processes and reported any issues to supervisors
CREW MEMBER
TIM HORTONS
09.2021 - Current
- Worked front counter, drive-thru and other areas
- Worked well with teammates and accepted coaching from management team
- Took orders, prepared meals, and collected payments
- Collaborated with team members to complete orders
- Provided excellent customer service by greeting customers and meeting quality expectations
- Delivered exceptional service as illustrated through multiple positive Yelp reviews
- Organized and prepared workstations and materials needed for operations to maximize productivity
- Collaborated with other departments to optimize production workflows
- Worked with coworkers to complete tasks
BANK TELLER
CIBC
08.2023 - 09.2024
- Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries
- Resolved customer complaints in a timely manner while maintaining the highest level of professionalism
- Answered customer questions regarding account information, transaction processing and fees
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Maintained friendly and professional customer interactions.
- Educated customers on use of banking website and mobile apps.
OCCUPATIONAL THERAPIST ASSISTANT
SUPERIOR HEIGHTS HIGH SCHOOL
02.2023 - 05.2023
- Assisted in instructing patients and families in home programs, basic living skills, and use of adaptive equipment
- Taught patients how to deal constructively with emotions
- Fitted patients' needs and capabilities
- Observed and recorded patients' progress, attitudes, and behavior, and maintained information in client records
Education
Diploma - Occupational And Physical Therapist Assistant
Sault College of Applied Arts And Technology
Sault Ste. Marie, ON05-2023
Skills
- Dedicated and Strong Work Ethic
- Anatomy knowledge
- Wheelchair Management
- Multitasking
- Organizational Skills
- Adaptability and Flexibility
- Active Listening
- Customer Relationship Management
- Risk Management
- Cash Management
- Customer Service
- Critical Thinking
Languages
English
Professional Working
Arabic
Limited Working
Punjabi
Full Professional
Hindi
Native or Bilingual
Certification
- IFSE
- Food Handler's Certification
- CPR/AED Certification
- SMART serve
- N95
- WHMIS
Timeline
BANK TELLER
CIBC
08.2023 - 09.2024
FINISHING LINE WORKER
POLLARD BANK NOTE
03.2023 - Current
OCCUPATIONAL THERAPIST ASSISTANT
SUPERIOR HEIGHTS HIGH SCHOOL
02.2023 - 05.2023
CREW MEMBER
TIM HORTONS
09.2021 - Current
Diploma - Occupational And Physical Therapist Assistant
Sault College of Applied Arts And Technology
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