Naah Jeanne-Rose
Saint-Eustache,QC
Summary
Dedicated Client Account Manager successful at handling high account volumes and tough customers. History of working hard to achieve and exceed expectations. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
Mauser packaging solutions
08.2021 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Client Account Management
CBV collections (Telus CAM mobile)
08.2019 - 08.2021
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Assisted customers with delinquent accounts with attempt to collect outstanding amounts.
- Reviewed accounts to determine payment plan compliance.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Helped customers complete purchases, locate items and join reward programs.
Customer Service Representative
Alorica
08.2018 - 08.2019
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Delivered service and support to each customer, paving way for future business opportunities.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Production Worker
Corporation Alimentaire Whyte's Inc
03.2018 - 07.2018
- Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.
- Moved items between machines, conveyors and transport equipment based on current production needs.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Inspected finished products for quality and adherence to customer specifications.
Cleaner
Villagia De L'ile Paton
06.2017 - 11.2017
- Sanitized frequented areas and equipment using approved supplies.
- Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
- Responded to emergency cleaning requests to meet client expectations.
- Transported trash and hazardous waste to appropriate disposal area.
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Cleaner
Signature service d'entretien
02.2016 - 06.2017
- Checked inventory for required supplies and made lists for needed cleaning products.
- Operated carpet extractors and floor buffers while adhering to all corporate safety measures.
- Used industrial cleaning equipment to quickly complete custodial tasks.
- Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
- Maintained building interiors with routine deep cleaning of high-traffic areas.
- Responded promptly to requests to clean and sanitize areas after accidents.
Animal Caretaker
Auberge Zen
09.2015 - 02.2016
- Maintained clean and orderly play yards, kennels and cages.
- Followed consistent safety procedures, including maintaining visible pet identification and checking tags to minimize care errors.
- Unloaded and organized supplies and product inventory to maximize team efficiency.
- Adhered to all pet care plans, medication requirements and dietary restrictions while providing care.
- Observed animals and conducted examinations to identify signs of injury, illness or disease.
- Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
- Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
- Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
Assistant Manager
Subway
05.2014 - 09.2015
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
Education
Security
Industrial Security Training
MontrealHigh School Diploma -
Haven Centre Academy
Laval09.2015
Skills
- Employee mentoring
- Strong lead development skills
- Collections expertise
- Goal-oriented
- Excellent communication skills
- Data Entry and Database Software
- Security Awareness
- Computer Proficiency
- Organization and Efficiency
- Multi-Line Telephone Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Customer Service Specialist
Mauser packaging solutions
08.2021 - Current
Client Account Management
CBV collections (Telus CAM mobile)
08.2019 - 08.2021
Customer Service Representative
Alorica
08.2018 - 08.2019
Production Worker
Corporation Alimentaire Whyte's Inc
03.2018 - 07.2018
Cleaner
Villagia De L'ile Paton
06.2017 - 11.2017
Cleaner
Signature service d'entretien
02.2016 - 06.2017
Animal Caretaker
Auberge Zen
09.2015 - 02.2016
Assistant Manager
Subway
05.2014 - 09.2015
Security
Industrial Security Training
High School Diploma -
Haven Centre Academy
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