Naadirah Cruse
Toronto,ON
Summary
Driven and resourceful administrative professional with 14+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
17
17
years of professional experience
Work History
Executive Assistant to Managing Partner
Mister Transmission
05.2024 - Current
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Negotiated with vendors for cost savings, securing high-quality services at reduced rates.
- Volunteered to help with special projects of varying degrees of complexity.
Sourcing (Projects) & Operations Analyst (Centre of Excellence)
SunGrid Solutions
01.2023 - 03.2024
- Validated and processed project sourcing requests across North America and consolidated sourcing intakes to maximize efficiency and price point
- Collaborate with multiple business units to discuss and prioritize projects
- Optimization and integration of cloud-based tools, such as Smartsheet
- Developed and governed the Supply Chain Division (Project Procurement & Category Management) KPI's
- Review, execute and monitor Supply Chain Policies & SOPs
- Working with Strategic Sourcing Team on day-to-day supplier negotiations and logistical tasks
- Monitor supply Contracts and coordinate with internal departments, and legal counsel for renewals and/or amendments
- Vendor qualification and onboarding in accordance with Procurement Policy
- Periodic reporting of forecasts vs actuals, among other operational KPI reports
- Assist in drafting Request for Proposals (RFPs) from time to time and to regularly monitor the Strategic Sourcing process
- As the Centre of Excellence senior analyst, working together with the SVP, and VP on improving Supply Chain operations, developing staff, benchmark international standards and overall governance of the Supply Chain division
- Established strong relationships with key stakeholders, fostering a collaborative environment conducive to achieving shared goals.
- Created and managed operational databases to store and track data and maintain accurate information.
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Developed performance metrics to evaluate operations effectiveness, enabling continuous improvement initiatives.
- Reduced operational costs, negotiating better contracts with suppliers.
Strategic Accounts Support (National Accounts Contract Administration)
KONE
09.2021 - 05.2022
- Company Overview: KONE is a global leader in the elevator and escalator industry, who additionally provides solutions for modernization and maintenance that add value to buildings throughout their life cycle
- In 2019, KONE had annual sales of CAD 15 billion, and at the end of the year approximately 60,000 employees
- KONE has been ranked as one of the world's most innovative companies in Forbes Business Magazine
- Setup and manage Contracts, asset register, quotes, billing, credit adjustments, work orders and invoices
- Investigate Customer Portal notes & invoice disputes, by working with relevant parties and closing such disputes within SLA
- Conduct workshops with customers to resolve PO and/or invoice disputes retroactively
- Create training material, train & support frontline staff on new accounts, customer portals, process flows & SOP refreshers
- Monitor & promote incentive, rebate and discount programs
- Conducting periodic and recurring workshops with management and frontline staff to ensure customer accounts are kept in good order
- Prepare, maintain and present periodic AR reports to management & customers
- Reconcile and recover outstanding AR through skilled account/relationship management
- Maintain Safety Database Updates and reports
- KONE is a global leader in the elevator and escalator industry, who additionally provides solutions for modernization and maintenance that add value to buildings throughout their life cycle
- In 2019, KONE had annual sales of CAD 15 billion, and at the end of the year approximately 60,000 employees
- KONE has been ranked as one of the world's most innovative companies in Forbes Business Magazine
- Generated new business opportunities by successfully navigating complex sales cycles and presenting compelling solutions to potential clients.
- Streamlined internal processes to improve efficiency, positively impacting the bottom line while enhancing customer experiences.
Executive Assistant to the Regional Managing Director
KONE
04.2014 - 04.2021
- Company Overview: KONE is a global leader in the elevator and escalator industry, who additionally provides solutions for modernization and maintenance that add value to buildings throughout their life cycle
- In 2019, KONE had annual sales of CAD 15 billion, and at the end of the year approximately 60,000 employees
- KONE has been ranked as one of the world's most innovative companies in Forbes Business Magazine
- Effectively manage and prioritize the calendars of C-level executives, scheduling meetings, appointments, and conference calls working across various time zones of the Regional MD and 9 other Business Unit Directors
- Coordinate complex travel arrangements, including flights, accommodations, and ground transportation, while considering time zone differences and itinerary preferences
- Arrange and coordinate meetings, both internal and external, ensuring all necessary resources and materials are prepared in advance
- Serve as the primary point of contact for scheduling, agenda distribution, and follow-up on action items, ensuring efficient meeting outcomes
- Handle incoming communications, including phone calls, emails, and correspondence, promptly responding or directing inquiries as appropriate
- Draft and proofread correspondence, presentations, and reports on behalf of executives, maintaining a high standard of professionalism and accuracy
- Maintain strict confidentiality of sensitive information, exercising discretion when handling confidential documents, discussions, and decisions
- Handle confidential matters with tact and diplomacy, demonstrating sound judgment and discretion in all interactions
- Serve as a liaison between executives and internal/external stakeholders, fostering positive relationships and ensuring clear communication channels
- Assist with administrative tasks, including expense management through CONCUR, invoice processing through SAP, and document organization, using appropriate tools and systems
- Coordinate special projects, events, and initiatives including KONE Global Board meetings, Team meetings and corporate social events, demonstrating flexibility and adaptability to changing priorities
- Provide project management support to executive leadership, coordinating cross-functional teams and tracking project milestones and deadlines
- Conduct research, compile data, and prepare reports and presentations to support strategic decision-making and initiatives
- KONE is a global leader in the elevator and escalator industry, who additionally provides solutions for modernization and maintenance that add value to buildings throughout their life cycle
- In 2019, KONE had annual sales of CAD 15 billion, and at the end of the year approximately 60,000 employees
- KONE has been ranked as one of the world's most innovative companies in Forbes Business Magazine
Administrator/Billing & Collections Executive
Johnson Controls
09.2011 - 10.2013
- Company Overview: Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries
- Front desk management & assisting walk-in clients
- Prepared and handled monthly client satisfaction surveys
- Main liaison for the organizations contact center management which included preparation of Management information and setting service standards for contact center agents
- Training contact center staff on customer service standards and service level agreements
- Generated Receipt and Invoice for completed sales by engineering department
- Acted as a support staff for the after-market sales team
- Ensured recoveries of an assigned debt portfolio of CAD 2 Million
- Negotiated with customers under special circumstances for services offered (post-sale)
- Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries
Collections Executive
Barclays
01.2008 - 01.2011
- Company Overview: Barclays is a multinational investment bank and financial services company
- Managing delinquent accounts up to 450 Days Past Due (DPD)
- Barclays is a multinational investment bank and financial services company
Education
Executive Assistant training program -
Vonlanthen Executive Assistant Summit
12.2019
Global PA Advanced Executive Assistant Program -
Global PA Association & Training Academy
12.2018
Cooperate Secretarial Specialist -
Nadia Training Institute
12.2016
Diploma in Computer Science -
London Business School
Edexcel G.C.E. - Accounting, Commerce, Economics, English and Mathematics
London Examinations
12.2000
Skills
- Business correspondence
- Executive support
- Executive Calendar Management
- Problem Solving
- Forecasting and Budgeting
- Diplomacy
- Travel Arrangements
- Cross Channel Communication
- Proof Reading
- Time Management
- Attention to Detail
- Business Process Improvement
- Event Planning
Languages
English
Full Professional
Timeline
Executive Assistant to Managing Partner
Mister Transmission
05.2024 - Current
Sourcing (Projects) & Operations Analyst (Centre of Excellence)
SunGrid Solutions
01.2023 - 03.2024
Strategic Accounts Support (National Accounts Contract Administration)
KONE
09.2021 - 05.2022
Executive Assistant to the Regional Managing Director
KONE
04.2014 - 04.2021
Administrator/Billing & Collections Executive
Johnson Controls
09.2011 - 10.2013
Collections Executive
Barclays
01.2008 - 01.2011
Global PA Advanced Executive Assistant Program -
Global PA Association & Training Academy
Cooperate Secretarial Specialist -
Nadia Training Institute
Edexcel G.C.E. - Accounting, Commerce, Economics, English and Mathematics
London Examinations
Executive Assistant training program -
Vonlanthen Executive Assistant Summit
Diploma in Computer Science -
London Business School
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