Summary
Overview
Work History
Education
Skills
Timeline
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Akshvir Gogna

Brampton,ON

Summary

Detail-oriented and results-driven Business Technology Management graduate, skilled in data analysis, creating interactive dashboards, and data visualization to drive data-driven decision-making. Proficient in Microsoft SQL, Power BI, and the Microsoft Office Suite, with a proven ability to optimize operations and deliver actionable insights. Highly motivated, with a strong work ethic, adaptability, and excellent interpersonal skills. Able to work independently and rapidly acquire new skills. Seeking to apply analytical skills and technical expertise to contribute to business success in the IT industry.

Overview

4
4
years of professional experience

Work History

Implementation Specialist

Spring GDS
Mississauga, Ontario
03.2023 - 03.2024
  • Analyzed consumer data using Excel, SQL, and Power BI, helping to define KPIs for ERP systems, and providing data-driven insights for business strategy.
  • Led end-to-end implementation of SpringOmni, ensuring on-time delivery and strong client satisfaction through meticulous project oversight and effective communication.
  • Conducted client consultations to understand processes and identify optimization opportunities, aligning software solutions with business needs.
  • Developed tailored reports and dashboards for real-time insights, empowering clients to make informed decisions and streamline workflows.
  • Trained client teams and created project documentation to ensure smooth system adoption and sustained functionality post-implementation.

Business Operations Analyst

SGR Trucklines Inc.
Mississauga, Ontario
05.2021 - 01.2023
  • Utilized Power BI, Excel, and data analysis techniques to deliver actionable insights, enabling data-driven decisions that optimized cost, profitability, and performance.
  • Led project management initiatives to implement strategic enhancements, delivering measurable results and operational improvements across the organization.
  • Collaborated with cross-functional teams (logistics, operations planning, customer service) to implement operational improvements, enhancing efficiency and streamlining business processes.
  • Engineered an in-house Microsoft SQL database server, reducing costs by eliminating outsourcing and improving data security and operational efficiency.
  • Monitored and optimized critical business processes, focusing on improving customer experience, staying aligned with market trends, and driving business growth.

Capstone Project

Government of Canada
Caledon, Ontario
01.2022 - 04.2022
  • Analyzed existing information systems, creating a comprehensive proposal that enhanced system functionality and optimized operational efficiency for MP Seeback's office.
  • Collaborated with team members to innovate and streamline in-office services, such as event booking, leave management, and remote access to government email, boosting accessibility and productivity.
  • Developed As-is and To-be models, offering valuable insights into current and future work processes, aiding the client in understanding improvements.
  • Upgraded the government IT system by developing a prototype named Atrax, which significantly improved remote work efficiency for employees.

Client Relations Specialist

Klassic Car Wash
Mississauga, Ontario
03.2020 - 04.2021
  • Resolved employee and customer concerns effectively, ensuring a seamless, safe, and productive environment that boosted both satisfaction and operational efficiency.
  • Inspired and motivated the team to prioritize attention to detail and collaboration, fostering a culture of teamwork. This strategy resulted in a 30% increase in employee retention, strengthening overall business stability and morale.
  • Conducted research on current market trends in order to identify potential customers.

Education

Bachelor of Commerce - Business Technology Management

Toronto Metropolitan University
Toronto
05-2022

Skills

  • Agile and Scrum Methodologies (Project Management)
  • Microsoft SQL (Database Management & Querying)
  • Power BI, Tableau (Data Visualization & Dashboards)
  • UML (Unified Modeling Language)
  • Lean Six Sigma (Process Improvement & Efficiency)
  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • QuickBooks, NetSuite (Financial Software)
  • Raptor (Flowchart-based Programming)
  • Windows Command Prompt, Batch Scripting
  • Business Process Modeling & Workflow Automation
  • Data Governance & Data Quality Management
  • Customer Relationship Management (CRM)
  • SaaS Platforms (Software as a Service Solutions)
  • Digital Transformation & Enterprise Resource Planning (ERP)

Timeline

Implementation Specialist

Spring GDS
03.2023 - 03.2024

Capstone Project

Government of Canada
01.2022 - 04.2022

Business Operations Analyst

SGR Trucklines Inc.
05.2021 - 01.2023

Client Relations Specialist

Klassic Car Wash
03.2020 - 04.2021

Bachelor of Commerce - Business Technology Management

Toronto Metropolitan University

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Akshvir Gogna