Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naomi Velasco

Reseda

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Skilled insurance agent with focus on customer service and policy management. Experience includes building client relationships, advising on coverage options, and maintaining up-to-date knowledge of industry changes. Strong problem-solving skills combined with ability to negotiate successfully have consistently contributed to team success. Noted for bringing creative solutions to complex situations in past roles.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience
7
7
years of post-secondary education

Work History

Customer Service Representative

AAA Auto Club South
Los Angeles
05.2024 - Current
  • Provides professio al customer service to members and insured’s. Provide service and information to members regarding membership and insurance.
  • Provide service by phone members and insured’s seeking insurance services. Sell membership and assist in the sale of insurance to prospective insured’s
  • Assisted customers with inquiries about membership benefits and services.
  • Handled billing questions and resolved discrepancies efficiently.
  • Provided feedback on customer concerns to enhance service quality initiatives.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Developed positive relationships with customers through friendly interactions.
  • Identified opportunities for upselling additional products or services based on customer needs.

Education

Property Casualty License -

Property Casualty License
09.2023 - 10.2023

Bachelor degree - international affairs

Universidad Francisco Gavidia
El Salvador
04.2012 - 03.2019

Skills

  • Customer service
  • Membership support
  • Customer relationship management
  • Conflict resolution
  • Active listening
  • Effective communication
  • Team collaboration
  • Microsoft outlook
  • Empathy and patience
  • Call center experience
  • Problem-solving

Timeline

Customer Service Representative

AAA Auto Club South
05.2024 - Current

Property Casualty License -

Property Casualty License
09.2023 - 10.2023

Bachelor degree - international affairs

Universidad Francisco Gavidia
04.2012 - 03.2019
Naomi Velasco