Annika Noel Charles
Brampton
Summary
Dynamic and results-driven professional with proven experience leading teams, managing operations, and delivering exceptional service across customer care, facility management, and youth-focused environments. Recognized for strong leadership, professionalism, and the ability to stay composed under pressure while maintaining high standards of quality and safety. Skilled in communication, organization, and problem-solving, with a natural ability to motivate others and build trust. Dedicated to personal and professional growth, and committed to creating positive, efficient, and empowering spaces wherever I work.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Site Manager
Service Master Cleaners
04.2023 - Current
- Oversee daily cleaning operations — manage staff schedules, inspect job sites, and make sure cleaning standards are met or exceeded.
- Lead and train team members — coach cleaners on proper techniques, safety rules, and customer service.
- Communicate with clients — handle service requests, complaints, and updates to keep customer satisfaction high.
- Order and manage supplies — track inventory, order products, and control costs.
- Maintain safety & compliance — ensure everyone follows company policies, health regulations, and safety procedures.
- Report & document performance — record hours, site visits, issues, and progress for upper management.
Sanitizer
Rexdale Community Health Centre
10.2021 - 10.2023
- Conducted routine cleaning and safety checks
- Provided information about the facility to guests
- Reported maintenance and safety concerns to appropriate personnel
Teachers Assistant
La Villa Montessori School
03.2023 - 09.2023
- Supported lead teacher in daily lesson implementation
- Assisted with behavior management and supervision of children
- Maintained a clean, safe, and engaging classroom environment
- Communicated effectively with staff and parents
Camp Leader
Boys and Girls Summer Camp
07.2022 - 08.2022
- Directed childrens activities and developed life skills
- Ensured a healthy and safe environment through cleaning and supervision
- Maintained activity records and communicated with parents/guardians
Store Associate
Journey Thrift Store
07.2019 - 08.2020
- Delivered excellent customer service
- Gained expertise in clothing and jewelry products
- Proficiently handled computer systems and multitasked effectively
Daycare Assistant
Gardere Kids World Canada
07.2016 - 01.2019
- Created nurturing environments for children through supervision and care
- Facilitated games and learning activities
- Assisted children with daily tasks and documented progress
Education
GED -
Sheridan College
06-2026
Diploma - OSSD
Turner Fenton Secondary School
01.2021
Skills
- Staff Supervision & Coaching
- Team Building & Motivation
- Operations & Workflow Management
- Health and Safety Compliance
- Conflict Resolution & Crisis Response
- Program Planning & Coordination
- Recordkeeping & Documentation
- Scheduling & Time Management
- Client Relationship Management
- Behaviour Guidance & Support
- Trauma-Informed Approach
- Culturally Responsive Practice
- Group Facilitation & Life Skills Training
- Strong Communication & Active Listening
- Empathy & Emotional Intelligence
- Adaptability in Fast-Paced Environments
- Problem Solving & Decision Making
- Accountability & Professional Boundaries
Languages
English
Certification
- Standard First Aid CPR-C, 01/01/23
- Certificate in Financial Literacy, 01/01/19
- Lean Six Sigma White Belt Certification, 01/01/20
Timeline
Site Manager
Service Master Cleaners
04.2023 - Current
Teachers Assistant
La Villa Montessori School
03.2023 - 09.2023
Camp Leader
Boys and Girls Summer Camp
07.2022 - 08.2022
Sanitizer
Rexdale Community Health Centre
10.2021 - 10.2023
Store Associate
Journey Thrift Store
07.2019 - 08.2020
Daycare Assistant
Gardere Kids World Canada
07.2016 - 01.2019
Diploma - OSSD
Turner Fenton Secondary School
GED -
Sheridan College