Summary
Overview
Work History
Education
Skills
Timeline
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Mysti Taylor

Huntington Beach

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes creative marketing techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

5
5
years of professional experience

Work History

Sales Associate / Marketing Graphic Designer

Tsun Scoops
08.2023 - Current
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized product to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Created clean graphics in a timely manner to be used on the stores social media sites
  • Designed unique themed merchandise that fit the stores aesthetic while catering to customer preferences
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.

Founder

EmblemCon
03.2020 - Current
  • Established a successful business by identifying market needs and developing innovative solutions.
  • Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
  • Built a positive organizational culture that fostered creativity, innovation, and employee engagement.
  • Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Increased brand visibility and market penetration by developing and executing comprehensive marketing strategies.
  • Cultivated loyal customer base through personalized marketing campaigns.

Assistant Manager

Cherry Hill Programs
02.2023 - 04.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted team by filling in when short staffed on all roles such as; Cashier, Photographer, and Mascot.

Inventory Coordinator

Hidden Collectibles
08.2022 - 01.2023
  • Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
  • Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
  • Improved inventory accuracy by implementing an efficient and organized sorting system.

Education

Associate of Science - Marketing

Cypress College
Cypress, CA
12-2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Content strategy
  • Print design
  • Marketing
  • Strategic thinking

Timeline

Sales Associate / Marketing Graphic Designer

Tsun Scoops
08.2023 - Current

Assistant Manager

Cherry Hill Programs
02.2023 - 04.2024

Inventory Coordinator

Hidden Collectibles
08.2022 - 01.2023

Founder

EmblemCon
03.2020 - Current

Associate of Science - Marketing

Cypress College

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Mysti Taylor