Mysti Davina
Vernon,BC
Summary
Exceptional leader with strong experience of developing and inspiring employees. Meticulous at juggling multiple tasks and working under pressure. My passion is safety and I strive to ensure safety of all employees in the workplace. I have 13 years experience training and developing staff and 3 years of training employees on forklifts and other material handling equipment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Warehouse Supervisor
Okanagan Spring Brewery
09.2018 - Current
- Supervised shipping and receiving, distribution and workplace safety.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Safety Inspections, incident investigations and JHSC member for 3 years.
Operation Supervisor of Training and Development
Tracker Logistics Inc.
03.2018 - 06.2018
- Created training program for newly hired staff and ensured adequate training and follow-up with employee.
- Improved customer satisfaction by developing and rolling out new policies and SOPs. This ensured a smoother operation with fewer discrepancies and improved KPI's.
- Trained team members on forklifts, reach trucks, order pickers, and power jacks. I ensured consistent and effective MHE training by developing the trainers and creating checklists and documents. This also resulted in fewer incidents with probationary staff.
- Inputted data into various formats and verified the attendance tracking system, training matrix and other documents for accuracy. Ensured legal documents are completed and filed.
- Created a safe operation and atmosphere by ensuring safety policies and procedures are being adhered to. Rolled out safety programs and safety meetings.
- Supported customer service by resolving customer complaints and ensuring follow-up and action plans.
Operation Supervisor
Tracker Logistics Inc.
04.2016 - 03.2018
- Supervised 25-35 union employees daily and ensured smooth, safe operation.
- Resolved any customer complaints and requests and ensured emails and any follow-up/action plan was completed.
- Improved safety culture and decreased incidents by rolling out safety programs and ensuring incident investigations were thoroughly completed and action plan created.
- Implemented SOPs and polices and ensured all employees were up to date on training which created less discrepancies between shifts.
- Generated bi-yearly employee reviews and developed a yearly training program from feedback to improve employee satisfaction which resulted in improved performance.
- Implemented 5s / LEAN projects and improvement strategies. This resulted in better performance and increased customer satisfaction.
- Improved shift performance and moral by creating and implementing a training schedule and staff rotation.
- Completed the Certified Supply Chain course and became a DHL CSCS Facilitator.
Operation Support Specialist.
Tracker Logistics Inc.
03.2015 - 04.2016
- Improved presentation skills by facilitating many of DHL's Certified Supply Chain Specialist Program.
- Took on additional responsibilities such as taking on role of a supervisor during shortages, assisting operation manager, creating projects and working overtime to assist operation.
- Improved warehouse operation by creating and implementing 5s/continuous improvements projects throughout the warehouse.
- Achieved smooth and functional warehouse operation by ensuring adequate supplies and increasing finances by meeting with different vendors/contractors to find best price and service.
- Screened all visitors and directed them to the correct employee or office.
- Managed office supplies, vendors, organization and upkeep.
Lead Hand
Tracker Logistics Inc.
12.2011 - 03.2015
- Created a smooth operation by delegating tasks to employees and ensuring all areas of the warehouse had adequate coverage.
- Lead by example by working in a safe manner and following all safety policies and SOPs.
- Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
- Supported customer service and answered customer calls and improved customer relationship by improving hot rush time and accuracy.
- Improved KPIs by ensuring tracking and prioritizing was completed and consistent with all three shifts.
Team Member
Tracker Logistics Inc.
11.2010 - 12.2011
- Obtained MHE certificate and operated forklifts,order pickers, reach trucks, stock chasers, power jacks and power saws.
- Learned all required tasks quickly to maximize performance such as picking, packing, put-away, consolidation, receiving, carousels, loading and unloading.
- Increased personal productivity and become one of the top performing team members.
- Promoted to trainer due to my high performance and ability to learn tasks quickly.
Assistant Store Manager
Husky
09.2007 - 02.2010
- Training of all new staff.
- Opening Key Holder and daily bank deposits.
- Weekly ordering of store products and organization.
- Increased store sales due to superior customer service and promoting sales.
- Coordinating with contractor and sales reps.
- Organised/created sale displays to attract customers and increase sales.
Skills
- Team leadership
- Conflict resolution
- Staff development
- Skilled problem solver
- Occupational safety
- Excel and Microsoft Office
- Data management
- Customer service
- Detail-oriented
- Forklift operation
- Crane Operation
- Computer literate
- Public speaking
- Fleet Dispatching
Certification
- Excel Level 1
- Effective Communications, Leadership Skills, Okanagan College
- JHSC Training
- Food Internal Audit Training
Timeline
Warehouse Supervisor
Okanagan Spring Brewery
09.2018 - Current
Operation Supervisor of Training and Development
Tracker Logistics Inc.
03.2018 - 06.2018
Operation Supervisor
Tracker Logistics Inc.
04.2016 - 03.2018
Operation Support Specialist.
Tracker Logistics Inc.
03.2015 - 04.2016
Lead Hand
Tracker Logistics Inc.
12.2011 - 03.2015
Team Member
Tracker Logistics Inc.
11.2010 - 12.2011
Assistant Store Manager
Husky
09.2007 - 02.2010
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