MYSHA ILHAM RAWLA
Toronto,ON
Summary
A highly motivated professional with experience in financial sector, customer service, direct sales, and administrative work. Key Strengths include exceptional customer service skills demonstrated by promoting company products based on individual customer needs. Proficient communication skills proven daily when interacting with clients as well as peers and management. Ability to work under pressure and handle multiple tasks efficiently under strict deadlines
Overview
6
6
years of professional experience
Work History
Financial advisor
Royal Bank of Canada
03.2023 - Current
- Open new personal and non-personal accounts, and provide access to online banking, automated banking machine and telephone banking services
- Provide professional advice and education with an ability to address credit and investments, ensuring solutions recommended are appropriate for client needs and financial circumstances
- Collaborate with market-leading professionals in financial planning, retirement planning, mortgages, and business banking experts to ensure clients receive customized and relevant expert advice
- Advice for the purchase and sale of financial products and investments and monitor the portfolio to ensure its quality and profitability.
Bilingual Customer Service Representative
GlobalFaces Direct
07.2021 - 08.2022
- Tending to daily inbound and outbound donor calls
- Verify donor tax receipts and process donations using credit, debit or online banking details
- Effectively objection handle and manage donor concerns in a sales assist capacity
- Helped acquire the highest number of long-term donors and donations
- Maintain stellar knowledge of charities, quality and compliance standards
- Escalate concerns identified and be creative in recommending solutions for day to day challenges
- Perform other duties as required.
Sales Associate
Under Armour
09.2019 - 01.2020
- Excelled in providing exceptional customer service and handled all transactions with speed and accuracy
- Promoted various products to customers at the check-out
- Improved customer experience by answering questions regarding company products, policies, and promotion
- Balanced tills and recorded sales after store hours, updating financial records and entering data into software.
Sales Associate
Mark’s (Canadian Tire)
06.2018 - 12.2018
- Listened actively to client’s problems and inquiries as first point of contact and directed them accordingly
- Met daily, weekly, and quarterly targets and participated in sales incentive competitions
- Engaged clients and quickly resolved issues and identified opportunities for clients
- Followed and enforced store policies, cash handling policies and the loss prevention procedures
- Communicated effectively with customers, colleagues and store management
- Effectively operated cash register, balanced tills at store closing daily.
Education
Bachelor of Arts - Honors in Economics
York University
Toronto, ON06.2022
Skills
- Direct sales experience with passion for communicating effectively with clients by making relevant product suggestions based on their needs Competently up-sell and cross-sells products
- Strong interpersonal and communication skills; diplomatic and patient individual with all types of customers
- Prioritizing tasks and managing time efficiently in a fast-paced work environment; demonstrating adaptability, attention to detail and accuracy working with clients, while balancing full-time course load
- Advanced proficiency in computers and keyboarding skills, including Windows, MS Office (Word, PowerPoint and Excel) and retail software
Languages
English
Full Professional
Timeline
Financial advisor
Royal Bank of Canada
03.2023 - Current
Bilingual Customer Service Representative
GlobalFaces Direct
07.2021 - 08.2022
Sales Associate
Under Armour
09.2019 - 01.2020
Sales Associate
Mark’s (Canadian Tire)
06.2018 - 12.2018
Bachelor of Arts - Honors in Economics
York University
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