Mys'Elva Barrow-Moss
Long Beach
Summary
Experienced office professional with a strong background in administrative support and clerical functions, committed to enhancing organizational efficiency. Expertise in maintaining meticulous records and streamlining office operations to ensure a seamless workflow. Proven proficiency in data entry and document management, consistently delivering accuracy and meeting deadlines. Recognized for reliability, adaptability, and strong collaborative skills that contribute to team success.
Overview
16
16
years of professional experience
Work History
Intermediate Clerk
Kaiser Permanente
Harbor City, CA
04.2024 - Current
- Scheduled appointments based on referrals and provided telephone reception for various departments. Assisted in composing and editing departmental correspondence. Supported team development by training and mentoring assigned staff, while providing management with direct reports to enhance performance growth.
- Managed electronic health records, maintaining accuracy and confidentiality of sensitive information.
- Processed patient referrals and ensured timely communication with healthcare providers.
Premier Service Consultant
AT&T Mobility LLC
Cerritos, CA
06.2012 - 07.2023
- Achieved high customer satisfaction by delivering one-call resolutions. Facilitated bill reviews, implemented approved adjustments, scheduled payments, and provided technical support. Drove sales and survey performance by offering tailored recommendations that met customer needs. Managed escalated customer interactions, reinstated services, and processed account cancellations as a rotating manager.
Customer Service Agent
Alamo Car Rental
Inglewood, CA
03.2010 - 10.2010
- Oversaw customer service operations by addressing inquiries and resolving issues efficiently. Managed data entry and documentation processes. Operated as cashier, handling transactions and ensuring smooth communication with customers.
Education
Communications
Long Beach City College
05.2027
High School Diploma - General Studies
Washington Preparatory High School
06.2008
Skills
- Data Entry 45wpm / 10-key
- Interpersonal Skills
- Learning Agility
- Skilled in Microsoft applications
- Effective telephone interaction
- Solution Oriented
- Leadership
- Customer Experience
- Cash management
Timeline
Intermediate Clerk
Kaiser Permanente
04.2024 - Current
Premier Service Consultant
AT&T Mobility LLC
06.2012 - 07.2023
Customer Service Agent
Alamo Car Rental
03.2010 - 10.2010
High School Diploma - General Studies
Washington Preparatory High School
Communications
Long Beach City College