Myrna Ramirez

Dynamic professional with a proven track record in team leadership, customer service, and operational efficiency, dedicated to driving positive impact within organizations. Expertise in strategic planning enhances store performance and boosts staff productivity, fostering a results-driven environment that promotes collaboration and excellence. Adaptability to changing conditions ensures consistent achievement of business goals while delivering exceptional customer experiences that cultivate brand loyalty. A motivational leader committed to elevating selling skills and morale of every team member, ultimately improving retention and maximizing profits.

• Achieved #1 district rank in credit and loyalty by working daily alongside sales staff to build their confidence and product awareness.
• Supervised a team of 70+ staff members, improving turnover through an open-door policy and consistent coaching and developing,listening to staff concerns and needs. This positive approach directly enhanced sales floor performance, boosted sales team morale, increased profits, and positively impacted customer experience.
• Following the pandemic (COVID-19), To improve our profits and Customer loyalty,organized team collaborations to support customer experience through same-day home delivery service.
• Documented, coached, and resolved online order issues through daily collaboration, supervision, and teamwork with the Sales managers Team, Sales Associates,customer service desk and shipping/receiving departments, resulting in excellent customer reviews and loyalty.
• Consistently improved teamwork through the creation and execution of team-building activities for all staff, fostering a healthy and inclusive work environment. This initiative was recognized by my direct Supervisors Corporate Directors, DM, and VP.