MYRNA PACHECO
Los Angeles
Summary
HR professional with comprehensive experience in human resources processes and employee relations. Adept at optimizing HR operations and facilitating seamless communication across departments. Known for collaborative team efforts and adaptability to changing organizational needs, possessing key skills in recruitment and employee engagement.
Overview
18
18
years of professional experience
Work History
HR Coordinator
Frank D. Lanterman Regional Center
05.2022 - Current
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
Accounts Receivable Specialist
Nationwide Medical Inc.
10.2019 - 05.2022
- Organize and report on financial information to document payment histories and assist with sound financial accounting.
- Contact clients with past due accounts to formulate payment plans and discuss restructuring options.
- Report financial data and updated financial records in ledgers and journals.
- Review accounts on monthly basis to assess aging and pursue collection of funds.
- Prepare and mail invoices to customers, processed payments and documented account updates.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Handle high volume of in-bound and out-bound calls pertaining to reconciliation of insurance claims, open balances, discrepancies of processed insurance claims. Including Spanish accounts.
- Researched and resolved customer claims related to shortages, discount violations and returns.
- Managed efficient cash flow reporting, posted cash receipts and analyze chargebacks, independently addressing and resolving issues.
Accounts Receivable Specialist
Classic Sleep Care
10.2018 - 10.2019
- Processed daily patient and insurance payments for daily deposit and reconciliation.
- Applied patient and insurance payments to corresponding accounts.
- Reviewed insurance claims before submitting for payment
- Prepared and mailed invoices to customers, and documented account updates.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Managed daily office duties such as, processing of incoming and outgoing mail. Answering and returning phone calls. Assisted in translating Spanish correspondence and phone calls.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Finance Assistant
Honda Of Downtown LA
09.2017 - 10.2018
- Processed and prepared financial and business forms for the purpose of checking account balances, and facilitating approval of said forms for purchase of vehicles.
- Reported financial data and updated financial records in ledgers and journals.
- Perform routine calculations to produce analyses and reports as requested by the finance director
- Help oversee and manage individual accounts
- Also assisted Office Management in various areas of daily office needs
- Well adapted to all different job duties in a Business Office setting
Sales/Office Administration /Customer Relations Supervisor
Herff Jones Company
03.2013 - 09.2017
- Coordinate and supervise daily sales featuring Class Rings, Letterman Jackets, Senior Gear and Cap & Gowns at various high schools in surrounding school districts; LAUSD, Palos Verdes Unified, Oxnard Unified and Calabasas Unified School Districts
- This also includes, Senior Grad Fairs, Open Houses, Back to School Nights and Senior Parent Order Nights throughout school year
- Oversaw employee order taking techniques to ensure quality customer service and customer satisfaction
- Corrected any errors and contacted customer in any case
- (Customer Relations Supervisor)
- Created orders in Corporate Field Bank account to process class ring orders and ensure accuracy and timely delivery
- Contact customer if additional information is needed.
- Managed over 30 to 40 calls daily, for customers inquiring on pricing, deadlines and any other questions regarding all products and orders.
- Scheduled appointments to help customers place orders in more intimate setting in order to give one-on-one service. So customer felt at ease to take their time and decide what styles and sizes suit them best
- Run weekly sales reports to keep school finance offices informed of collections and merchandise sales and provide each finance office with monthly payments of school items sold by our office.
Visual Trimmer
Macy’s
03.2008 - 03.2013
- Was in charge of ''Ready-to-Wear" department which includes, Woman's Clothing
- Also performed daily updates in handbags, Accessories (scarves, hosiery, belts, etc.), shoes, and seasonal wear, such as Swim, and Coats
- Use visual display techniques to update mannequins on a daily basis, dress forms, signage, lighting, props and materials, painting (including specialty finishes)
- Dressed Window display for holidays and special occasions.
- In addition, I also work in the Men's Dept
- Dress Shirt, Shoe Dept. As well as Kids and Lingerie.
Sales Specialist
Macy’s
10.2006 - 03.2008
- At Macy's West, I was specialist for BCBG Max Azria in the Impulse Department
- My main responsibility was managing BCBG. Meeting monthly sales goal. Establishing a personal client list which I contacted once a week to inform of new collections, price specials, once a year inventory and Customer Service
- Met sales goal on a monthly basis. Minimum of $30,000. for just BCBG clothing line
- Responsibility was divided between BCBG rest of the Impulse Dept
- Denim sale were very important to our store. I also oversaw that department which included brands such as, Seven for all Mankind Jeans, Citizens for Humanity, Joe's etc. Daily duties also included marking merchandise down when on sale. Training new Sales Associates as well as merchandizing.
Education
Diploma -
Hollywood High School
Hollywood, CA1999
Skills
- Bilingual in Spanish
- Proactive and Self-Motivated
- Data Analysis
- Accounts Receivable
- Time Management
- HR policies and procedures
- Recruitment and selection
- Benefits administration
- Employment law
- Labor law compliance
- Benefits and payroll coordination
- Exit interviews
- New employee orientations
- ADP
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Coordinated an orientation program for over 130 employees.
- Processed close to 150 onboarding of new employees.
- Training new employees on Benefits selection as well as in-house HR data base (Paylocity).
Trainings:
- Implicit Bias Course
- Essential of Human Resources, SHRM
- The Essentials of HR Law, Fred Pryor Seminars
- Employment Law, Fred Pryor Seminars
- Human Resources for Newly Assigned HR Responsibilities, Fred Pryor Seminars
- Diversity Equity and Inclusion in the Wrokplace
Languages
Spanish
Native or Bilingual
Timeline
HR Coordinator
Frank D. Lanterman Regional Center
05.2022 - Current
Accounts Receivable Specialist
Nationwide Medical Inc.
10.2019 - 05.2022
Accounts Receivable Specialist
Classic Sleep Care
10.2018 - 10.2019
Finance Assistant
Honda Of Downtown LA
09.2017 - 10.2018
Sales/Office Administration /Customer Relations Supervisor
Herff Jones Company
03.2013 - 09.2017
Visual Trimmer
Macy’s
03.2008 - 03.2013
Sales Specialist
Macy’s
10.2006 - 03.2008
Diploma -
Hollywood High School