Myrna Carrillo
Los Angeles
Summary
Maximize my team leading experience in a challenging environment, guiding by example and utilizing experience in directing a team towards its objective within the deadlines and thus achieving the corporate goals.
Resourceful legal professional adept at completing tasks efficiently and on time. Specialize in legal research, document preparation, and case management. Excel in critical thinking, communication, and organizational skills to navigate complex legal environments effectively. Committed to maintaining confidentiality and upholding the integrity of all proceedings.
Overview
10
10
years of professional experience
Work History
Legal Assistant
Executive Office for Immigration Review
Los Angeles
09.2024 - Current
- Manage and track Immigration Court dockets, ensuring timely processing and compliance with all deadlines.
- Prepare and review non-legal memoranda, correspondence, and responses to Freedom of Information Act (FOIA) requests.
- Provide data analysis and support for various legal processes, including document review and case file organization.
- Oversee the shipping of inactive case files, ensuring proper documentation and compliance with EOIR standards.
- Maintain and track schedules for hearings, meetings, and appointments, ensuring deadlines and key milestones are met.
- Process incoming mail, filings, and documents; identify discrepancies and ensure filings adhere to EOIR Practice Manual guidelines.
- Conduct extensive legal research using electronic case management systems, legal databases, and historical references to gather relevant case information.
- Draft and review complex legal documents, including EOIR-33s, EOIR-28s, NTAs, I-863s, and Bond Appeal Requests.
- Evaluate the sufficiency of case documentation, identifying necessary materials for Records of Proceeding (ROP) files.
- Ensure proper processing of voluminous and complex legal documents, including charging documents and case files.
- Review and modify computer generated reports, interpreting data to support case development and decision-making.
- Handle phone inquiries professionally and provide administrative support to attorneys and court staff as needed.
- Proactively identify and correct errors in case files and documentation prior to transfer to the Federal Record Center.
- Contribute to EOIR's mission by ensuring that case processing is accurate, compliant, and efficiently managed, supporting timely legal proceedings.
Sales Supervisor
Dr. Martens
Santa Monica
08.2023 - 09.2024
- Supervised daily operations of retail staff and ensured effective customer service.
- Trained new team members on product knowledge and sales techniques.
- Managed inventory levels and organized merchandise displays for optimal appeal.
- Conducted performance evaluations and provided feedback to improve team efficiency.
- Collaborated with marketing to implement promotional strategies and events.
- Resolved customer complaints promptly to maintain brand reputation and loyalty.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Facilitated team meetings to discuss goals, challenges, and successes regularly.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Processed cash, credit and check transactions with POS system and cash register.
- Motivated sales professionals by delivering positive reinforcement and constructive feedback.
- Identified new markets for penetration by carefully researching potential customers' buying habits.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Conducted market research and reported on competitors.
- Mentored newly hired employees by explaining tactics for building sales pipelines.
- Delegated work to staff, setting priorities and goals.
- Oversaw hiring process for new personnel within the department.
- Supported the sales team by managing customer inquiries and processing orders.
- Assisted with portal management, including order processing, shipping notifications, and dispute management.
- Developed strong relationships with large retail accounts (Amazon, Anthropologie, Urban Outfitters).
- Provided excellent customer service through Zendesk, achieving high resolution rates.
Bilingual Economic Assistant
Bureau of Labor Statistics - U.S DEPARTMENT OF LABOR
Los Angeles
12.2020 - 07.2023
- Collected and analyzed pricing data for the Consumer Price Index (CPI) through in-depth interviews with retail managers, professionals, and other key stakeholders.
- Conducted field visits and telephone interviews to gather comprehensive data on commodities, services, and housing prices.
- Utilized handheld devices and specialized software to enter, organize, and maintain accurate data for reporting and analysis.
- Conducted housing surveys by engaging property managers, tenants, and homeowners through personal visits and follow-up calls.
- Compiled and analyzed data to support economic research, providing valuable insights for policy-making and economic forecasting.
- Ensured data accuracy and consistency across multiple survey sources, contributing to high-quality statistical reporting for government publications.
- Testified in official capacity as representative to share factual and relevant economic information.
- Consulted with clients to help in understanding current economic events and trends and actual or potential impacts on client business.
- Presented research and analysis findings in written, tabular and visual format to applicable management teams.
- Explained economic analysis results and trends in lay or technical terms depending on audience understanding level.
- Assisted in preparing detailed reports on employment statistics and forecasts.
- Supported the development of surveys to collect economic information.
- Reviewed and verified datasets for completeness and reliability.
- Monitored changes in regulations affecting labor statistics reporting processes.
Sales Customer Support
KeepCUP
Los Angeles
10.2019 - 05.2020
- Managed a portfolio of 650+ small to enterprise-level accounts, processing over 100 orders daily with accuracy and efficiency.
- Developed tailored solutions based on client needs, consistently exceeding sales targets and achieving 100%+ of quarterly goals.
- Built and nurtured long-term client relationships, driving customer retention and increasing overall account value.
- Provided dedicated support to major retail clients, including Amazon, Anthropologie, and Urban Outfitters, ensuring smooth order fulfillment and client satisfaction.
- Handled high volumes of customer inquiries via Zendesk, using macros and templates to improve first-contact resolution and response time.
- Collaborated with internal teams and vendor partners to streamline order processing, resolve issues, and maintain service excellence throughout the sales cycle.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Account Manager
Newegg Business
Los Angeles
01.2019 - 10.2019
- Managed a portfolio of 650+ business accounts, processing over 100 daily orders while consistently delivering high-quality customer service.
- Made 80+ daily outbound calls to generate leads, expand client relationships, and drive new business opportunities.
- Collaborated with vendor partners to ensure timely product delivery and resolve order issues efficiently.
- Developed tailored solutions based on client needs, leading to strong client satisfaction and long-term loyalty.
- Surpassed quarterly sales goals by over 100%, earning recognition for top performance and consistent quota achievement.
- Played a key role in strengthening client relationships through proactive communication, personalized support, and value-driven sales strategies.
- Developed tailored solutions to meet unique business needs.
- Conducted regular check-ins to address client concerns proactively.
- Coordinated communication between clients and internal teams effectively.
- Negotiated contracts with clients to ensure maximum profitability.
- Maintained accurate records of customer interactions and transactions.
- Monitored competitors' activities in order to stay ahead of the competition.
- Assisted in developing targeted sales plans based on customers' needs and preferences.
- Maintained up-to-date knowledge of industry developments and changes in regulations.
- Cultivated relationships with key stakeholders in order to build trust and credibility.
- Managed a portfolio of accounts while actively seeking out additional prospects.
- Identified opportunities for new business development and growth.
- Consistently met monthly revenue targets through effective account management practices.
- Tracked financial data to determine effectiveness of different marketing and account management strategies.
Product Advisor
Microsoft
Los Angeles
11.2016 - 01.2019
- Delivered expert guidance on Microsoft products and services, helping customers discover, adopt, and implement tailored technology solutions across a range of devices.
- Maintained in-depth product knowledge to present complete solution offerings that aligned with individual customer needs and business goals.
- Consistently exceeded customer expectations by providing personalized support before and after the sale.
- Collaborated with peers, store leadership, and corporate teams to develop innovative strategies for enhancing the customer experience and building lasting relationships.
- Actively participated in ongoing training and knowledge sharing to stay current with new product launches, updates, and best practices.
- Educated clients on software solutions to enhance user experience.
- Assisted customers in navigating product features and benefits.
- Collaborated with teams to address customer inquiries and feedback.
- Provided training sessions on new product releases and updates.
- Analyzed customer needs to recommend tailored solutions effectively.
- Collaborated with other departments to resolve customer issues quickly.
- Managed customer inquiries via phone, email, and chat platforms.
- Participated in team meetings to discuss goals and strategies for success.
- Worked with vendors to negotiate better prices for supplies needed for production.
- Created detailed reports of customer feedback about products and services.
- Organized promotional events such as contests and giveaways to boost sales figures.
- Provided training sessions to staff members on new products or services.
- Provided product advice to customers in-store and online.
- Maintained consistent record of achieving or exceeding sales targets.
- Conducted research on competitor products and pricing.
- Set up contracts, completed sales and outlined ongoing service options.
- Resolved technical issues related to products or services in a timely manner.
- Performed regular inventory checks to ensure adequate stock levels.
- Generated weekly sales reports for management review and analysis.
- Attended trade shows to promote company's offerings and answer questions from attendees.
- Rearranged products to make sure assigned areas looked clean and inviting to shoppers.
- Collaborated with management and clients to determine product roadmap and milestones.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
Customer Experience Specialist
Tesla
Los Angeles
11.2015 - 11.2016
- Handled customer inquiries via phone, email, and in-person, delivering timely and high-quality service to ensure a premium ownership experience.
- Accurately documented service issues and customer interactions in the Dealer Management System, maintaining detailed and organized records.
- Coordinated vehicle service appointments and deliveries, ensuring all steps from transaction processing to final handoff were executed smoothly.
- Provided regular updates to customers throughout the service process and followed up post service to ensure complete satisfaction.
- Proactively addressed concerns and escalated issues when necessary to ensure quick resolution and uphold Tesla’s high customer service standards.
- Engaged with customers via phone, email, chat or social media platforms for responding to their inquiries.
- Developed customer service policies and procedures to ensure optimal customer experience.
- Analyzed customer feedback and complaints to identify areas of improvement in the customer experience process.
- Collaborated with other departments such as sales, marketing, product development and finance teams for understanding customer needs better.
- Provided technical support to customers and troubleshoot their queries.
- Coordinated with IT department to enhance customer service software and tools.
- Updated knowledge base and FAQs to assist customers in self-service.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Education
Diploma -
Helen Bernstein High School
Los Angeles, CASkills
- Communication skills
- Analytical skills
- Problem-solving skills
- Personal management skills
- Leadership skills
- Strong work values
- Spanish Fluency
- Microsoft Word
- Adobe Illustrator
- Adobe InDesign
- Adobe Photoshop
- Internet Research
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Teams
- Social Media
- CRM software
- Google Docs
- Amazon Vendor Central
- Calendar management
- Zendesk
- Outlook
- Legal research
- Document drafting
- Case management
- Regulatory compliance
- Data analysis
- Customer relationship management
- Sales strategy development
- Conflict resolution
- Team collaboration
- Problem solving
- Workflow optimization
- Order and request filing
- Litigation support
- Writing and editing
- Document control
- Client support
- Microsoft office
- Legal compliance
- Administrative assistance
- Court filing
- Legal research and writing
- Legal/Court processes
- Legal document preparation
- Court reporting
- File organization
- Correspondence
- Client service and support
- Case management support
- Administrative support
- Scheduling/Planning
- Fast learner
- FOIA compliance
- FOIA responses
- Compliance tracking
References
Available Upon Request
Timeline
Legal Assistant
Executive Office for Immigration Review
09.2024 - Current
Sales Supervisor
Dr. Martens
08.2023 - 09.2024
Bilingual Economic Assistant
Bureau of Labor Statistics - U.S DEPARTMENT OF LABOR
12.2020 - 07.2023
Sales Customer Support
KeepCUP
10.2019 - 05.2020
Account Manager
Newegg Business
01.2019 - 10.2019
Product Advisor
Microsoft
11.2016 - 01.2019
Customer Experience Specialist
Tesla
11.2015 - 11.2016
Diploma -
Helen Bernstein High School