Hi, I’m
MYRNA APPAG-GUIMBA
Calgary,AB
Summary
Dynamic Front Desk Receptionist with proven expertise at FOURPOINTS BY SHERATON, excelling in customer service and problem-solving. Recognized for enhancing guest satisfaction through effective communication and meticulous attention to detail. Skilled in managing high-volume inquiries and maintaining organized records, fostering a welcoming environment for all visitors.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Diligent with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
years of professional experience
Work History
FOURPOINTS BY SHERATON
Front Desk Receptionist
03.2015 - 10.2019
Job overview
- Managed guest check-in and check-out processes efficiently.
- Coordinated reservations and handled inquiries via phone and email.
- Provided exceptional customer service to enhance guest experience.
- Maintained accurate records of guest information and transactions.
- Assisted with administrative tasks, including filing and data entry.
- Collaborated with housekeeping to ensure timely room readiness.
- Resolved guest complaints promptly to ensure satisfaction.
- Trained new staff on front desk operations and customer service standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
KALINGA-APAYAO STATE COLLEGETABUK CITY, KALINGA PROVINCE
Bachelor of Science from Commerce
04-2005
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Data entry
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Office organization
- Oral and writing communication
- File organization
Languages
English
Tagalog
Timeline
Front Desk Receptionist
FOURPOINTS BY SHERATON
03.2015 - 10.2019
KALINGA-APAYAO STATE COLLEGE
Bachelor of Science from Commerce