Myriam Uwineza
Ottawa,Canada
Summary
Reliable and adaptable professional with experience in customer service, emergency response operations, administrative support, and community-based programming. Strong communication skills, sound judgment in high-pressure situations, and a consistent focus on accuracy, confidentiality, and professionalism. Currently completing formal education in Information Technology with a focus on Infrastructure, Cloud, and Cybersecurity, providing strong technical literacy to support a wide range of corporate, operational, and client-facing roles. Bilingual in English and French.
Overview
6
6
years of professional experience
Work History
Peer Support Facilitator
Interval House Ottawa
Ottawa, Canada
01.2024 - Current
- Plan and facilitate regular peer support group sessions in a confidential and respectful environment.
- Maintain consistent communication with participants and encourage engagement and participation.
- Provide emotional support while promoting self-care and appropriate boundaries.
- Monitor group dynamics and intervene when necessary to maintain safety.
- Prepare program documentation and informational materials.
- Collaborate with counselors, healthcare professionals, and internal teams.
- Report concerns and observations to appropriate staff while maintaining confidentiality.
Monitoring Station Specialist
TELUS
06.2022 - 01.2025
- Monitored and responded to burglary, fire, panic, and medical alarm events.
- Assessed incoming alarm signals and determined appropriate response actions.
- Coordinated emergency response with police, fire services, ambulance services, and partner agencies including the Red Cross.
- Advocated for customer needs while delivering calm, empathetic, and professional communication.
- Maintained accurate incident documentation in compliance with security and operational procedures.
ERT Administration / Operations Support
Canadian Red Cross
01.2020 - 01.2022
- Supported service implementation under the direction of the Logistics Coordinator and Operations teams.
- Analyzed equipment, material, space, and telecommunications needs for operational sites.
- Processed material requests and coordinated with procurement agents and vendors.
- Tracked requests and maintained operational records according to organizational procedures.
- Assisted with recruitment, orientation, and training of volunteers.
- Coordinated logistics activities, maintained operations logs, and supported inventory management and business continuity documentation.
Customer Service Representative
M1 Solutions
Ottawa, Ontario
10.2019 - 01.2020
- Provided customer support for credit card accounts, transactions, and general inquiries.
- Explained banking products, policies, and procedures clearly and accurately.
- Handled sensitive financial information with confidentiality and professionalism while meeting quality and performance standards.
- PC Financial Everyday Banking
Education
Information Technology Professional - Infrastructure, Cloud and Cybersecurity
Trios College
Ottawa, ON08-2026
Associate of Applied Science - Information And Communication Technology
IPRC Huye
Kigali,Rwanda07-2017
Skills
- Customer Service and Client Support
- Customer service
- Data analysis
- Project management
- Multitasking capacity
- Problem-solving abilities
- Positive reinforcement
- Time management abilities
- Professional Communication (Written and Verbal)
- Incident Monitoring and Escalation
- Emergency Response Coordination
- Administrative and Operational Support
- Documentation and Reporting
- Confidentiality and Compliance
- Time Management and Prioritization
- Team Collaboration
- Technology and Systems Literacy
Hobbies and Interests
- Continuous learning
- Professional development
Bilingual
English and French
Timeline
Peer Support Facilitator
Interval House Ottawa
01.2024 - Current
Monitoring Station Specialist
TELUS
06.2022 - 01.2025
ERT Administration / Operations Support
Canadian Red Cross
01.2020 - 01.2022
Customer Service Representative
M1 Solutions
10.2019 - 01.2020
Information Technology Professional - Infrastructure, Cloud and Cybersecurity
Trios College
Associate of Applied Science - Information And Communication Technology
IPRC Huye