Summary
Overview
Work History
Education
Skills
Languages
Volunteer Experience
Blogging, Content Creation through Social Media, Research about world history and, Team Sports
Timeline
Generic

Myriam Niyogakiza

Montreal,QC

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

7
7
years of professional experience

Work History

Call Center Representative

Sekuremerchants
04.2023 - 09.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Sales Associate

Hudson's Bay
01.2019 - 01.2023
  • Sold women's shoes and worked in men's clothing
  • Operated as a cashier, opened credit cards, and ensured compliance with COVID-19 restrictions.
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.

Internship

Aspex Eyewear Inc.
04.2022 - 09.2022
  • Assisted customers with their orders and provided excellent customer service
  • Managed order placements and email communication
  • Handled customer complaints and resolved issues
  • Coordinated with optometrists worldwide.

Daycare Teacher

Entreprise Virevolte
04.2022 - 08.2022
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.

Sales Associate and Shipping Clerk

Le Château Inc.
01.2021 - 01.2022
  • Assisted customers with orders, packaged online orders, and managed shipping
  • Provided support in various aspects of customer service.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Grocery Store Cashier

IGA Supermarket
01.2017 - 01.2019
  • Worked as a cashier and packaged groceries.
  • Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
  • Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.

Education

Bachelor of Arts - Honours in Psychology

University of Ottawa
Ottawa, ON
04.2024

Social Science Major -

John Abbott College
Montreal, QC
01.2020

Secondary 1 - Secondary 5 -

Emmanuel Christian School
01.2018

Skills

  • Teamwork and Collaboration
  • Fast Learner
  • Problem-Solving
  • Team Collaboration
  • Multitasking and Organization
  • Goal-oriented mindset
  • Interpersonal and Social Skills
  • [English and french] Fluency
  • Computer Skills
  • Creativity and Innovation

Languages

French
Native or Bilingual
English
Native or Bilingual

Volunteer Experience

  • Humanitarian Trip to Belize, 2016, Prepared food for the less fortunate., Assisted in orphanages and organized activities for children., Contributed to building homes.
  • Humanitarian Trip to Rwanda, 2018, Organized activities for children., Donated to less fortunate families., Prepared meals.
  • Hillel Lodge Volunteer, 2022, Organized activities for the elderly., Created informative presentations and videos., Engaged with the elderly.

Blogging, Content Creation through Social Media, Research about world history and, Team Sports

I'm passionate about content creation for social media, focusing on various topics that I find engaging and impactful. I regularly blog about Montreal's tourist attractions and top dining spots, and I also share my travel experiences from around the world. In addition to travel, my blog covers personal interests like fashion, psychology, and advocating for youth mental health. I believe that social media is a powerful platform for positive influence and enjoy using it to connect with others. Moreover, I have a deep interest in history, and I explore it through a wide range of books and documentaries. Outside of these pursuits, I find team sports like soccer and badminton both enjoyable and energizing.

Timeline

Call Center Representative

Sekuremerchants
04.2023 - 09.2023

Internship

Aspex Eyewear Inc.
04.2022 - 09.2022

Daycare Teacher

Entreprise Virevolte
04.2022 - 08.2022

Sales Associate and Shipping Clerk

Le Château Inc.
01.2021 - 01.2022

Sales Associate

Hudson's Bay
01.2019 - 01.2023

Grocery Store Cashier

IGA Supermarket
01.2017 - 01.2019

Bachelor of Arts - Honours in Psychology

University of Ottawa

Social Science Major -

John Abbott College

Secondary 1 - Secondary 5 -

Emmanuel Christian School
Myriam Niyogakiza