Myriam Lizotte
Team Leader
Montreal,Quebec
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Creates dynamic and positive workplace culture to align with organizational mission and values.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Team Leader
Tel-jeunes
Montreal, Quebec
02.2021 - Current
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Analyzing data to improve schedules and maximize our services offers.
- Implemented new working processes to deliver multiple improvements.
- Maximized performance by monitoring daily activities and mentoring team members.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with employees through positive attitude and attentive response.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Assisted with new hire processing and existing training programs.
Interventionist
Tel-jeunes
Montreal, Quebec
02.2018 - 02.2021
- Counseled individuals and families regarding mental health, substance abuse, physical abuse, rehabilitation issues, etc.
- Delivered comprehensive therapeutic services to children, adolescents and parents.
- Maintained levelheadedness and efficiency in high-pressure situations.
- Evaluated patient suicidal risk to determine care needs.
Fraud Prevention Specialist
Desjardins
Montreal, Quebec
11.2012 - 05.2017
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Worked flexible hours across night, weekend and holiday shifts.
Education
Bachelor of Arts - Sexology
Université Du Québec À Montréal (UQAM)
Montreal, QC 09.2015 - 05.2018
Certificate - Feminist Studies
Université Du Québec À Montréal (UQAM)
Montreal, QC 09.2014 - 05.2015
Certificate - Music Business Management
Trebas Institute
Montreal, QC 10.2011 - 05.2012
College Diploma - Languages
John Abbott College
Sainte-Anne-de-Bellevue, QC 09.2009 - 05.2011
Skills
Performance improvement
Multitasking Abilities
Analytical and Critical Thinking
Planning and Coordination
Daily workflow improvement
Timeline
Team Leader
Tel-jeunes
02.2021 - Current
Interventionist
Tel-jeunes
02.2018 - 02.2021
Bachelor of Arts - Sexology
Université Du Québec À Montréal (UQAM)
09.2015 - 05.2018
Certificate - Feminist Studies
Université Du Québec À Montréal (UQAM)
09.2014 - 05.2015
Fraud Prevention Specialist
Desjardins
11.2012 - 05.2017
Certificate - Music Business Management
Trebas Institute
10.2011 - 05.2012
College Diploma - Languages
John Abbott College
09.2009 - 05.2011