Brenda ceballos
Woodland
Summary
Compassionate Patient Services Representative known for highly productive and efficient task completion. Skilled in patient registration, appointment scheduling, and handling confidential information with discretion. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare teams. Adapt quickly to new technologies and protocols to maintain smooth operational flow. Skilled in managing patient services with a focus on delivering exceptional customer care. Background includes handling patient inquiries, scheduling appointments, and explaining medical procedures clearly to patients. Strengths lie in multitasking, problem-solving and maintaining confidential records securely. Contributed to improving patient satisfaction scores in previous roles by fostering effective communication between patients and healthcare providers. Flexible hard worker ready to learn and contribute to team success.
Overview
8
8
years of professional experience
Work History
Patient Services Representative II
Sutter Health
Sacramento
12.2017 - Current
- Scheduled follow-up visits as needed based on physician instructions.
- Entered new patient demographics into database system accurately and efficiently.
- Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
- btains patients' medical history and insurance information to complete forms for processing purposes.
- Communicates with patients in a clear and professional manner to alleviate confusion and expedite processes.
- Ensures that routine and priority tasks are completed within established departmental time frames.
Education
Diploma - Medical Office Specialist
Kaplan College
Sacramento, CA06-2010
GED -
Sacramento City College
Sacramento, CA06-1998
Skills
- Patient scheduling
- Medical record management
- Insurance verification
- Data entry
- EPIC charting
- Customer service
- Medical coding
- Appointment scheduling
- Patient registration
- Problem solving
- HIPAA compliance
- Attention to detail
- Health insurance knowledge
- Quality assurance
- Medical billing
- Eligibility determination
- Phone and email etiquette
Accomplishments
- I Have great leadership
- Meet every year my expectation overall
- Good attendance awards
Languages
Spanish
Professional
Custom
- Volunteer Work through sutter different organizations through the year
- I do homeless bags for Christmas
References
References available upon request.
Timeline
Patient Services Representative II
Sutter Health
12.2017 - Current
Diploma - Medical Office Specialist
Kaplan College
GED -
Sacramento City College
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