Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Myrdeline Limage

Longueuil

Summary

Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.

Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.

Professional with hands-on experience in collaborative environments, prepared to contribute to project success. Known for reliability and adaptability in meeting dynamic team needs. Exhibits strong organizational abilities and effective communication skills.

Overview

11
11
years of professional experience

Work History

Residential Associate

BHRAGS ALLIANCE
09.2023 - 12.2024
  • Developed individualized support plans, enhancing quality of life for clients.
  • Supervised daily activities of residents, ensuring adherence to safety and care protocols.
  • Implemented process improvements that enhanced service delivery efficiency and resident satisfaction.
  • Monitored resident behavior, documenting changes to inform care strategies and adjustments.
  • Developed strong relationships with vendors, negotiating favorable contracts for property maintenance services.

Intern Controllar

Caisse Populaire Union De Plaisance
01.2021 - 05.2023
  • Assisted in daily operational tasks, ensuring adherence to safety protocols and procedures.
  • Supported team in maintaining accurate inventory records using inventory management software.
  • Collaborated with colleagues to streamline workflow processes, enhancing overall efficiency.
  • Participated in training sessions to learn best practices for equipment handling and operation.
  • Documented daily activities and observations, contributing to team progress reports and evaluations.

Customer Service Manager

Caisse Populaire Union De Plaisance
05.2014 - 12.2020
  • Developed customer service strategies to enhance satisfaction and engagement.
  • Trained and mentored team members on best practices for issue resolution.
  • Implemented new ticketing system to streamline customer inquiries and feedback.
  • Analyzed customer feedback to identify trends and improve service delivery.
  • Resolved escalated customer complaints, restoring trust and loyalty in services provided.

Education

High School Diploma -

College Regina Assumpta
Haiti
06-2006

Associate of Science - Telecommunications

Haiti Tech
Haiti
09-2009

Associate of Applied Science -

University of Port Au Prince
Haiti
02-2014

Skills

  • Professional boundaries
  • Problem-solving
  • Customer focused
  • Adherence to high customer service standards

Languages

English
Professional Working
French
Native or Bilingual

Timeline

Residential Associate

BHRAGS ALLIANCE
09.2023 - 12.2024

Intern Controllar

Caisse Populaire Union De Plaisance
01.2021 - 05.2023

Customer Service Manager

Caisse Populaire Union De Plaisance
05.2014 - 12.2020

High School Diploma -

College Regina Assumpta

Associate of Science - Telecommunications

Haiti Tech

Associate of Applied Science -

University of Port Au Prince
Myrdeline Limage