Myranda Miranda
Willows
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Medical Assistant
Colusa Medical Center
Colusa
11.2024 - 04.2025
- Assisted in patient intake and verification processes.
- Scheduled appointments and managed patient flow efficiently.
- Maintained clean and organized examination rooms.
- Communicated effectively with patients regarding care instructions.
- Collaborated with healthcare team to support daily operations.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Slot Attendant
Colusa Casino
Colusa
12.2020 - 08.2024
- Assisted guests with slot machine operations and troubleshooting issues.
- Monitored gaming area to ensure compliance with regulations and policies.
- Provided exceptional customer service to enhance guest satisfaction and experience.
- Explained game rules and promotions to players for better engagement.
- Maintained cleanliness and organization of gaming machines and surrounding areas.
- Collaborated with team members to resolve guest complaints effectively.
- Trained new staff on operational procedures and customer interaction techniques.
- Greeted customers and provided them with information about the gaming machines.
- Maintained a professional attitude with guests while providing excellent customer service.
- Dispensed funds for machine jackpots and change for player needs.
Customer Service Representative
Walmart
Willows
10.2019 - 10.2020
- Assisted customers with product inquiries and store navigation.
- Resolved customer complaints and provided effective solutions.
- Processed transactions accurately using point-of-sale systems.
- Maintained product displays and ensured inventory availability.
- Collaborated with team members to enhance customer service experience.
- Trained new employees on customer service protocols and procedures.
- Monitored store environment for safety and cleanliness standards.
- Engaged customers to promote loyalty programs and special offers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Medical Assistance
Yuba Sutter Career Training Center
Willows, CA 03.2024 - 10.2024
Skills
- Appointment schedulin
- Conflict resolution
- Effective communication
- Team collaboration
- Problem solving
- Customer service and support
- Product knowledge
- Attention to detail
Timeline
Medical Assistant
Colusa Medical Center
11.2024 - 04.2025
Medical Assistance
Yuba Sutter Career Training Center
03.2024 - 10.2024
Slot Attendant
Colusa Casino
12.2020 - 08.2024
Customer Service Representative
Walmart
10.2019 - 10.2020