Myra Fe Lindo
Calgary,AB
Summary
Reliable Housekeeper thrived in different, challenging workplaces. Managed to succeed even under job circumstances. Consistently strives for excellence to maximize customer satisfaction. Excel in time management and effective communication to ensure outstanding service in different fields I've gone through.
Overview
16
16
years of professional experience
Work History
Light Duty Cleaner
Deerfoot Inn And Casino
Calgary, Alberta
06.2023 - Current
- Dust furniture and other surfaces in all areas of the building.
- Empty trash containers and replace liners as needed.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Ensure compliance with health regulations regarding waste disposal.
- Restock supplies such as soap, paper towels, toilet tissue.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
Private Elderly Caregiver
Milagros Beltran Quibael's Residence
, Cavite, Philippines
02.2022 - 04.2023
- Administered medications to the client according to prescribed instructions.
- Built a strong and trusting rapport with the client or loved one.
- Monitored vital signs, such as blood pressure, temperature, pulse rate, and respiration.
- Recognized emergencies and notified paramedics and family members.
- Managed challenging behaviors exhibited by the elderly client in a professional manner.
- Planned and prepared healthy meals and snacks for the client, and provided assistance with eating.
- Helped the client get in and out of bed and the wheelchair.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Assisted the client with maintaining good personal hygiene.
- Maintained cleanliness of client's environment by cleaning surfaces and washing clothes or dishes.
Casino Dealer
Melco Resorts Entertainment Company, City of Dreams Manila
Paranaque, Metro Manila, Philippines
05.2016 - 08.2020
- Controlled the game and enforced the rules at all times.
- Correctly collected the revenue in accordance with departmental procedures.
- Performed mathematical computations accurately.
- Handled the cash and chips transactions smoothly.
- Handled the deck of cards without any compromise.
- Maintained game pace and productivity.
- Strictly followed standard operating procedures and exhibited gaming securities at all times.
- Possessed the ability to sit for a long period of time, and worked on a flexible schedule.
Customer Service Representative
Convergys Philippines
Quezon City, Metro Manila, Philippines
07.2014 - 05.2016
- Ensured the privacy of clients' personal information.
- Educated the clients about the activities on the account, and how to secure their personal information.
- I answered all the clients' queries about their credit card bills and the charges on their accounts.
- Resolved customer complaints promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
Poker Dealer
Ace High Poker Club
Paranaque, Metro Manila, Philippines
01.2009 - 11.2010
- Dealt cards to players in accordance with established rules and regulations of the game.
- Performed accurate payouts according to established procedures.
- Provided excellent customer service by responding promptly to guest inquiries or complaints.
- Observed gamblers to identify marking, switching and counting cards.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Ensured compliance with safety guidelines at all times.
- Followed standard procedures for opening and closing tables.
- Worked effectively in team environments to make the workplace more productive.
Education
Some College (No Degree) - Bachelor of Science in Nursing
Emilio Aguinaldo College Manila
United Nations Ave., Ermita Manila, PhilippinesSome College (No Degree) - NC II in Housekeeping
TESDA Philippines
Metro Manila, PhilippinesSkills
- Efficient cleaning techniques
- Attention to detail
- Time management
- Organizational abilities
- Bathroom cleaning
- Proper sanitization
- Household management
- Patience
- Empathy and compassion
- Problem-solving abilities
- Listening and communication
- Sharp observation skills
- Cash handling
- Mathematical skills
- Knowledge of various casino games
- Honesty
- Fluency in English
- Strong communication skills
- Quality Customer Service
Timeline
Light Duty Cleaner
Deerfoot Inn And Casino
06.2023 - Current
Private Elderly Caregiver
Milagros Beltran Quibael's Residence
02.2022 - 04.2023
Casino Dealer
Melco Resorts Entertainment Company, City of Dreams Manila
05.2016 - 08.2020
Customer Service Representative
Convergys Philippines
07.2014 - 05.2016
Poker Dealer
Ace High Poker Club
01.2009 - 11.2010
Some College (No Degree) - Bachelor of Science in Nursing
Emilio Aguinaldo College Manila
Some College (No Degree) - NC II in Housekeeping
TESDA Philippines