Myrachael Menor
Edmonton,Canada
Summary
Dynamic leader with a proven track record at Synergy Franchising, enhancing operational efficiency and team performance. Expert in leveraging analytical skills and leadership to exceed key performance metrics. Skilled in Microsoft Office, with exceptional communication and problem-solving abilities, ensuring top-notch customer service in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Café Associate
Tesoro
Edmonton, Canada
09.2024 - Current
- Operating the cash register, processing transactions, and accurately handling cash and credit card payments
- Keeping the cafe clean and organized, including wiping tables, cleaning equipment, and restocking supplies
- Working with other staff members to ensure efficient service and a pleasant customer experience, supporting team members during busy periods
Barista
Starbucks
Edmonton, Canada
12.2019 - Current
- Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication
- Prepare food and beverages to standard recipes or customize for customers, including recipe changes such as temperature, quantity of ingredients, or substituted ingredients
- Meet store operating policies and standards, including providing quality beverages and food products, cash handling, and store safety and security, with or without reasonable accommodation
General Manager
Synergy Franchising
Edmonton, Canada
08.2022 - 08.2024
- Managing and leading 20 Full–time and Part–time employees per shift
- Responsible for the overall restaurant operations
- Overseeing recruitment, hiring, and onboarding process of newly hired employees
- Ensuring all key metrics including sales, food, and labour costs are within the threshold and achieved on a day–to–day basis, weekly, monthly, quarterly, and annually
- Properly execute, enforce, and manage all food safety and sanitation requirements and practices relating to brand standards and AHS regulations
- Ensuring standard policies and procedures are compliant with all team members including leaders
- Effectively communicating with third-party vendors for inventories and restaurant supplies
- Making shift schedules for team members according to sales projection
- Ensuring all administrative and paper works are up-to-date for team members and stakeholders
- Handling general customer inquiries and complaints
Assistant Manager
Synergy Franchising
Edmonton, Canada
11.2018 - 08.2022
- Ensured food safety is completed daily
- Follow drop and product availability charts according to sales projections to ensure inventory efficiency
- Delegated duties fairly to all team members to ensure the smooth operation of each station
- Lead, direct, and monitor station team members while providing a positive and enthusiastic environment
- Controlled labour and production waste while managing the shift
- Ensured all products were stored properly (location, safety, FIFO)
- Ensuring all team members’ training is up–to–date
Education
Accounting and Payroll Diploma -
ABM College
Calgary, Alberta, CanadaBachelor of Science - Business Administration
New Era University
Manila, PhilippinesSkills
- Customer Service
- Problem-Solving
- Analytical Skills
- Communication
- Interpersonal Skills
- Multi-tasking
- Leadership
- Fast-paced Environment
- Microsoft Office
- Sage
- QuickBooks
Certification
- Serve Safe Food Handler-Canada Certification, 03/09/20, 03/09/25
- Pro Serve Liquor Staff Training, 10/01/24, 10/01/29
Volunteer Experience
- Harbour4Life, Canada, 07/01/15, 09/30/17, Helped collect clothing donations from drop-off bins per locations.
- Philippine Red Cross, Helped pack relief goods for victims of calamities.
References
References available upon request.
Timeline
Café Associate
Tesoro
09.2024 - Current
General Manager
Synergy Franchising
08.2022 - 08.2024
Barista
Starbucks
12.2019 - Current
Assistant Manager
Synergy Franchising
11.2018 - 08.2022
Accounting and Payroll Diploma -
ABM College
Bachelor of Science - Business Administration
New Era University
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