Myra Romero
Chula Vista,CA
Summary
Energetic and adaptable with strong ability to manage operations and streamline processes. Skilled in workflow optimization and familiar with key principles of supply chain management and logistics. Committed to driving operational efficiency and fostering collaborative team environment.
Overview
3
3
years of professional experience
Work History
Operations Manager
KOP Orthopedic Surgery
08.2024 - Current
- - Supervise daily clinic scheduling across Joint, Spine, Rheumatology, Sports Medicine, and other sub-specialties to support 200+ patient visits per day.
- - Direct scheduling operations for 24 physicians and 15 PAs, ensuring template accuracy, provider coverage, and balanced patient load.
- - Maintain oversight of front desk and scheduling team; provide on-the-spot support during absences to ensure continuity.
- - Monitor scheduling metrics such as Booked Utilization, No Show, and Bump Rates; use data insights to drive improvements.
- - Manage EPIC InBasket messages (~365 monthly) to support timely appointment coordination and triage.
- - Collaborate with providers on template design, schedule adjustments, and optimizing appointment types and durations.
- - Conduct daily DES huddles and provider rounding to identify and resolve scheduling or capacity issues proactively.
- - Spearhead access initiatives to align appointment availability with patient demand.
- UC San Diego Health
Manager
Neurosurgery Clinic
09.2022 - 08.2024
- - Oversaw scheduling operations for 17 physicians and 6 APPs, supporting over 8,000 patient visits annually.
- - Led a team of 16 clinic coordinators responsible for registration, insurance, and appointment scheduling.
- - Conducted regular reviews of provider schedules and templates to ensure alignment with clinic goals and availability.
- - Improved patient access and reduced No Show rates by 6% by streamlining scheduling workflows and confirmation outreach.
- - Managed scheduling escalations and served as primary point of contact for interdepartmental coordination of appointments.
- - Trained and mentored scheduling staff on best practices, regulatory standards, and patient communication.
- - Integrated scheduling feedback into budget and staffing decisions to optimize resource allocation.
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Staff Scheduling & Shift Planning
- Time and Attendance Tracking
- Data Analysis & Reporting
- Policy and Procedure Compliance
- Leadership & Team Supervision
- Decision-Making Under Pressure
- Customer Service Orientation
Timeline
Operations Manager
KOP Orthopedic Surgery
08.2024 - Current
Manager
Neurosurgery Clinic
09.2022 - 08.2024
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