Myra Karps
New Westminster,BC
Summary
Offering excellent organizational abilities and strong aptitude for multitasking and prioritizing tasks. Contributes solid foundation in general office procedures and computer applications, ensuring smooth daily operations.
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Dynamic professional with a proven track record at Elemy, adept in client advocacy and service coordination, ensuring a 95% satisfaction rate. Skilled in AutoCAD and exceptional communication, I excel in streamlining processes and enhancing client outcomes. My background spans customer service to project management, embodying efficiency and innovation in high-stakes environments.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
8
8
years of professional experience
Work History
Administrative Assitant
Talvan Machine Shop
09.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Complete deliveries and drop offs using a small flat bed truck for clients and suppliers to ensure orders are completed in a timely manner to keep projects moving through theshop.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained inventory of office supplies and placed orders.
Accounts Payable
IGO Inc
11.2022 - 03.2024
- A high level of organization required to ensure payments are sent as per individual contracts, currencies and timelines.
- Developed extensive product knowledge to ensure items are billed accurately from Supplier to Client.
- Supported cash forecasting efforts by providing timely updates on expected accounts payable disbursements.
- Streamlined accounts payable process, leading to reduced processing time and better cash flow management.
- Maintained accurate records of all financial transactions within the accounts payable department.
- Increased efficiency in the accounts payable and receivable processes, resulting in faster payment processing times.
- Oversaw accounts payable/receivable processes, guaranteeing timely payments while maintaining accurate financial records.
- Managed accounts payable and receivable functions, mitigating risks associated with late payments or uncollected revenue.
- Enhanced financial decision-making support by providing detailed accounts payable insights during budget meetings.
- Increased efficiency in accounts payable processing through streamlining workflows and implementing best practices
- Managed all vendor payments. Ensured timely billing and payments to ensure positive impact between my team and vendor relationships.
Care Operations Case Manager
Elemy
01.2021 - 07.2022
- Provided extensive knowledge of the onboarding process and insurance requirements for ABA Therapy, facilitating understanding of its impact on child development.
- Improved client outcomes by conducting thorough assessments and creating individualized plans.
- Coordinated case management activities to support client needs effectively.
- Orchestrated multiple teams throughout the client's journey to expedite children's entry into care, managing 30-65 clients while achieving a 95% satisfaction rate.
- Coordinated multiple teams to expedite client onboarding, ensuring children received care promptly.
- Facilitated communication between clients and service providers to streamline care delivery.
- Conducted regular follow-ups to ensure adherence to treatment plans and interventions.
- Improved service efficiency with detailed case documentation and record-keeping.
- Collaborated with multidisciplinary teams for comprehensive client care plans.
- Advocated for client rights and needs within the community, ensuring equitable services.
Guest Experience Specialist
Luxury Retreats | Airbnb
07.2019 - 05.2020
- Communicated effectively with guests and vendors to ensure clear expectations and seamless experiences.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Streamlined check-in/out processes for improved efficiency and reduced wait times.
- . Streamlined communication between departments to improve coordination efforts in delivering seamless guest experiences.
- Assisted front desk operations by fielding phone calls, responding to emails, and greeting walk-in guests professionally.
- Curated personalized itineraries for 20-60 guests per month, arranging transportation and accommodations tailored to individual preferences.
- Completed Nova payments with 100% accuracy, investigating discrepancies and reconciling funds.
Front Desk Agent | Fairmont Gold Supervisor
Fairmont Vancouver Airport
12.2016 - 05.2019
- Welcomed guests to ensure a positive first impression.
- Improved guest satisfaction by addressing inquiries and requests promptly.
- Managed reservations and check-ins for seamless guest experiences.
- Coordinated with housekeeping to maintain room readiness and cleanliness.
- Assisted guests with local area information to enhance their stay.
- Handled guest complaints to ensure resolutions and retain customer loyalty.
- Processed payments and billing efficiently, ensuring accurate transactions.
- Provided excellent customer service, facilitating a welcoming environment.
- Maintained organized front desk operations to improve workflow efficiency.
- Collaborated with team members to meet guest needs and improve service.
- Enhanced guest relations by quickly resolving issues with professionalism.
- Scheduled guest services to ensure convenience and satisfaction.
- Monitored lobby area to maintain an inviting atmosphere for guests.
- Facilitated check-out procedures, ensuring prompt and accurate service.
- Responded to guest inquiries to provide timely and helpful information.
- Managed guest records to maintain accurate and confidential information.
- Earned respect of managers and colleagues by providing exemplary service in a high-volume, demanding environment through consistent workflow habits and routines.
- Regularly assisted Marketing Manager with projects such as updating menus for upcoming seasonal feature, created floors plans for events and handled general admin work to allow Marketing manager to focus on high priority projects.
Education
Advanced Diploma of Interior Design - Interior Design
The Art Institute of Vanvouer
Vancouver, BC11-2011
Skills
- Microsoft Suite
- Customer and client relations
- Service coordination
- Client advocacy
- Exceptional communication
- Budget & Project management
- Adobe Suite
- AutoCAD, Sketchup and Rendering proficient
- Customer service
- Data entry
- Computer skills
- Office administration
Languages
French
Professional Working
Timeline
Administrative Assitant
Talvan Machine Shop
09.2024 - Current
Accounts Payable
IGO Inc
11.2022 - 03.2024
Care Operations Case Manager
Elemy
01.2021 - 07.2022
Guest Experience Specialist
Luxury Retreats | Airbnb
07.2019 - 05.2020
Front Desk Agent | Fairmont Gold Supervisor
Fairmont Vancouver Airport
12.2016 - 05.2019
Advanced Diploma of Interior Design - Interior Design
The Art Institute of Vanvouer
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