Mylinh HUYNH
Burnaby,BC
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Keen eyes on decoration with creative mindset.
Overview
16
16
years of professional experience
Work History
Restaurant Waitress
2 Chi Em Restaurant
06.2023 - 07.2023
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room side work such as refilling condiment bottles, preparing menus, and arranging silverware packages.
- Completed credit payments via card processing systems.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Managed over 40 customers per day
Store Manager of Operations
The Ravishing Lady Lounge
11.2022 - 05.2023
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased sales by 40% with special displays and promotions.
- Completed point of sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Rotated merchandise and displays to feature new products and promotions.
Store Manager
VinaPrint
01.2008 - 03.2011
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point-of-sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Managed 20 staff members team
- Produced 200 digital printing contracts per month
Education
Bachelor of Arts - Graphic Design
University of Architecture
Hochiminh City, Vietnam07.2001
Skills
- Warm and Friendly
- Cash Register Operations
- Credit and Debt Card Processing
- Specials Promotion and Upselling
- Customer Consulting
- Cultural Awareness
- Issue Resolution
- Brand Awareness
- Time Management
- Brand Management
- Social Media Platforms
- Marketing and Advertising
- Hand drawing
- Creative mindset
- Skillful in decoration
Websites
Timeline
Restaurant Waitress
2 Chi Em Restaurant
06.2023 - 07.2023
Store Manager of Operations
The Ravishing Lady Lounge
11.2022 - 05.2023
Store Manager
VinaPrint
01.2008 - 03.2011
Bachelor of Arts - Graphic Design
University of Architecture
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