Summary
Overview
Work History
Education
Skills
Timeline
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Myles Ratliff

Huntington Beach

Summary

Proven professional with a track record of enhancing customer satisfaction at Porkys Pizza through exceptional service and support. Expert in managing high call volumes and maintaining a welcoming demeanor. Demonstrated ability to improve operational efficiency, evidenced by a significant reduction in package damage rates at Fedex. Skilled in team collaboration and heavy lifting, showcasing a blend of hard and soft skills.

Developed strong interpersonal and organizational skills in high-paced hospitality setting. Skilled in managing multiple tasks efficiently while ensuring customer satisfaction and safety. Seeking to leverage these transferrable skills in new, dynamic role.

Overview

3
3
years of professional experience

Work History

Valet Greeter

Hilton
06.2024 - Current
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
  • Answered guest's questions about property amenities and services.
  • Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.

Package Handler

Fedex
09.2022 - 02.2023
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

CSR

Porkys Pizza
10.2021 - 08.2022
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Education

High School Diploma -

Marina High School
Huntington Beach
06-2022

Skills

  • Customer service and support
  • Initiative and Self-motivation
  • Heavy lifting
  • Call center experience
  • Customer communication
  • Welcoming demeanor
  • Efficient work ethic
  • Team collaboration
  • Physical fitness

Timeline

Valet Greeter

Hilton
06.2024 - Current

Package Handler

Fedex
09.2022 - 02.2023

CSR

Porkys Pizza
10.2021 - 08.2022

High School Diploma -

Marina High School

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Myles Ratliff