Myles Charbonneau
Ottawa
Summary
Bilingual speaker (French and English skills) Strong customer service strengths developed through front-line customer interactions in the retail and food service industries Hard working person, shown through a variety of work experiences, schooling, and extracurricular activities. Proficient in using basic functions, pivot tables, pivot charts, and data organization in excel Familiar with presentation/design software such as canva, powerpoint, and google slides Worked with database tools such as access, jupyter, sql, sas.
Overview
9
9
years of professional experience
Work History
Merchandising Assistant
Ottawa Sports and Entertainment Group (OSEG)
10.2024 - Current
- Collaborated in a team of 6 to facilitate fan experiences at sporting events, ensuring smooth operations and high customer satisfaction
- Served up to 10,000 customers per game, demonstrating strong customer service and communication skills
- Boosted jersey sales by 20% during the contract period through effective communication and marketing
Soccer Referee
05.2023 - Current
- Refereed youth soccer games throughout a variety of age groups
- Had to manage and instruct large groups of people
Supervisor
Loblaws
11.2021 - 07.2024
- Worked a variety of customer service roles in a multilingual setting; generally served up to 150 customers per shift
- Successfully completed training sessions for new hires, resulting in hires being eligible for new roles
- Completed smart serve certification
Host/Server/Cook
Swiss Chalet
05.2020 - 10.2021
- Provided friendly hosting services to dozens of customers at a time
- Effectively worked on a team of 15, employing excellent communication during shifts
Construction
Frecon Construction
06.2021 - 08.2021
- Developed work ethic through 8-hour manual labour-intensive shifts
- Learned how to use multiple pieces of equipment to support larger team
- Worked at French and English sites, enhancing language skills
Petty officer second class in organization
Falkland Sea Cadets
09.2015 - 09.2020
- Worked multiple poppy campaigns; fundraised significant funds for the Canadian Legion
- Taught naval history, organizational behaviour, and personal fitness classes to about 50 cadets per class
Education
Bachelor of Commerce - Marketing
Sprott School of Business, Carleton University
02.2025
Skills
- French
- English
- Marketing Strategy
- Business Analytics
- Communication
- Data Visualization
- Microsoft office
Awards
Top 5 in Category, ACE Canada, 01/01/25, Solved complex business cases., Analyzed and presented data effectively., Placed top 5 nationally for travel management category.
Timeline
Merchandising Assistant
Ottawa Sports and Entertainment Group (OSEG)
10.2024 - Current
Soccer Referee
05.2023 - Current
Supervisor
Loblaws
11.2021 - 07.2024
Construction
Frecon Construction
06.2021 - 08.2021
Host/Server/Cook
Swiss Chalet
05.2020 - 10.2021
Petty officer second class in organization
Falkland Sea Cadets
09.2015 - 09.2020
Bachelor of Commerce - Marketing
Sprott School of Business, Carleton University
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