Mylene Morada
Toronto,ON
Summary
Detail-oriented medical secretary with strong patient scheduling proficiency and customer service skills. Committed to enhancing clinic efficiency and patient satisfaction through effective appointment management and professional telephone etiquette.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Medical Secretary
Cabbagetown Women's Clinic
09.2018 - Current
- Managed patient scheduling and appointment coordination for optimal clinic efficiency.
- Processed patient records and maintained confidentiality in compliance with healthcare regulations.
- Assisted healthcare professionals by preparing necessary documentation for patient consultations.
- Implemented electronic health record systems, enhancing data retrieval and management processes.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
- Maintained current and accurate medical records for patients.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Reduced wait times for patients by effectively coordinating lab tests, imaging studies, and consultations with other healthcare providers.
- Contributed to the reduction of no-shows by sending appointment reminders via phone or email as per patient preferences.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Proactively ordered supplies and maintained inventory levels to avoid shortages that could disrupt daily operations or patient care services.
- Maintained welcoming and organized reception area, contributing to positive first impression for patients.
- Improved patient flow and reduced wait times with effective appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Received and routed laboratory results to correct clinical staff members.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Senior Team Leader
Dollarama Store
07.2013 - 01.2019
- Oversaw daily store operations, ensuring adherence to company policies and standards.
- Mentored and trained team members on customer service best practices and operational efficiency.
- Developed and implemented strategies to enhance inventory management and reduce stock discrepancies.
- Coordinated staff schedules, optimizing labor allocation during peak hours for improved service delivery.
- Streamlined checkout processes, reducing wait times while maintaining high levels of customer satisfaction.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Identified stock imperfections, assigned grades, and noted production concerns based on regular inspections.
- Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
- Managed inventories and stock and kept detailed records of inventory use and sales.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Personal Support Worker (PSW)
JCS Nursing Home Care Services
Scarborough, ON
01.2006 - 2010
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Collaborated with nursing staff to implement individualized care plans for residents.
- Monitored resident health status, reporting changes to medical personnel promptly.
- Facilitated social engagement by organizing recreational activities for residents.
- Maintained cleanliness and safety of living environments in accordance with health regulations.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Monitored and assisted residents through individual service plans.
- Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitored clients' overall health and well-being and noted significant changes.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Managed daily store operations to ensure optimal customer service and satisfaction.
- Trained and mentored staff on product knowledge and sales techniques.
- Implemented inventory management practices to reduce shrinkage and enhance stock accuracy.
- Developed promotional displays to increase product visibility and drive sales growth.
Education
No Degree - Medical Devices Reprocessing
Medical Device Reprocessing Association of Ontario
Online06-2025
No Degree - Medical Office Administration
Medix College
03-2018
No Degree - Personal Support Worker
JCS Nursing Home Care Services
Scarborough, ON2012
Skills
- Patient confidentiality adherence
- Professional telephone etiquette
- Detail-oriented approach
- Patient scheduling proficiency
- Adaptable to change
- Test result tracking
- CPR certified
- Basic life support for health care providers (BLS)
- Cash handling
- Strong organizational skills
- Customer service
- Patient scheduling
Languages
English
Full Professional
Tagalog
Native or Bilingual
Certification
- Workplace Violence and Harassment certificate
- OHS Awareness in 4 Steps for Workers certificate
- Workplace Safety & Prevention Services certificate
- First Aid & CPR/AED level C - Certificate
- Medical Device Reprocessing - Certificate
Timeline
Medical Secretary
Cabbagetown Women's Clinic
09.2018 - Current
Senior Team Leader
Dollarama Store
07.2013 - 01.2019
Personal Support Worker (PSW)
JCS Nursing Home Care Services
01.2006 - 2010
No Degree - Medical Devices Reprocessing
Medical Device Reprocessing Association of Ontario
No Degree - Medical Office Administration
Medix College
No Degree - Personal Support Worker
JCS Nursing Home Care Services