Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mylene Lualhati

Mylene Lualhati

Laurier-Station,Qebec

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

12
12
years of professional experience

Work History

Virtual Assistant

ConnectOS Integrated Resourcing Solutions
08.2021 - 09.2023
  • Social Media Content Creation: Developed engaging content for improved brand visibility
  • Graphic Design for Social Media: Designed visually appealing posts to boost engagement and website traffic
  • Video Editing for Social Media: Created captivating videos for higher audience engagement and lead generation
  • Lead Generation through Organic Strategies: Implemented effective organic lead generation techniques for increased sales
  • Customer Support: Provided efficient chat support to enhance customer satisfaction and loyalty
  • Data Analysis and Reporting: Utilized data analysis for data-driven decisions and optimization
  • Time and Communication Management: Managed calendars and emails for smoother project execution
  • General Administrative Support: Handled various tasks to enhance team productivity
  • Email Management: Organized emails for improved team productivity and faster responses.

Marketing Assistant

Arnobyte Technology and Web Development Services
08.2020 - 08.2021
  • Social Media Content Creation and Brand Alignment: Expertly crafted compelling and aligned content, increasing engagement and brand loyalty
  • Graphic Design and Video Editing: Created visually appealing graphics and videos, improving engagement and lead generation
  • Content Writing and Blog Creation: Produced engaging blogs, boosting website traffic and readership
  • Social Media Lead Generation: Effectively used social media for lead generation, driving revenue growth
  • Community Management: Nurtured Facebook Group community, fostering brand advocacy and loyalty
  • Customer Chat Support: Provided prompt and professional support on social media, enhancing brand reputation and loyalty.

Administrative Assistant

Gargash Motors and General Trading LLC
06.2014 - 07.2020
  • Document Management and Organization: Utilized strong organizational skills for efficient purchasing and sales transaction handling including preparation of Purchase Order, Invoices, and Delivery Notes
  • Purchasing and Vendor Management: Took charge of purchasing responsibility including sourcing and acquiring cars, heavy equipment machines, oil and lubricants, and office materials
  • Data Analysis and Reporting: Utilized analytical skills to prepare insightful reports, facilitating data-driven decision-making and improved sales strategies
  • Customer Correspondence: Demonstrated proficient written communication skills, fostering transparency and strong customer relationships in handling customer correspondence
  • Executive Support and Event Management: Provided valuable assistance in managing executive schedules and events, enhancing departmental efficiency and successful event coordination
  • Petty Cash and Attendance Management: Effectively managed petty cash and team attendance, ensuring financial control and improved team discipline for enhanced productivity
  • Travel Arrangement: Efficiently manage all aspects of travel arrangements, including booking flights, accommodations, transportation, restaurant reservations, and hotel bookings.

Credit and Collection Staff

Toyota Makati Inc
08.2012 - 04.2014
  • Loan Processing and Verification: Demonstrated expertise in efficiently processing car loan documents and meticulously verifying loan applications
  • Payment Follow-Up: Utilized proactive follow-up skills to ensure timely receipt of payments from banks and resolved any payment-related issues
  • Sales Support and Collaboration: Provided valuable assistance to marketing professionals with sales transactions, and sales documents verification
  • Document Management and Compliance: Exhibited strong organizational skills in preparing necessary documents for car registration, ensuring compliance with legal and regulatory requirements.

Administrative Assistant

LSERV Corporation
04.2011 - 08.2012
  • Efficiently processed insurance claims for closed banks, ensuring timely settlements and improved customer satisfaction
  • Provided exceptional customer service, addressing inquiries, and resolving issues, fostering increased trust and loyalty
  • Responded promptly to customer inquiries, actively listening and offering appropriate solutions, enhancing customer experiences
  • Collaborated with internal teams and stakeholders for effective problem resolution and smoother operations
  • Implemented continuous process improvement in customer service, leading to a more customer-centric approach and increased loyalty.

Education

Bachelor of Science - Business Administration, Financial Management

John Paul College Oriental

Excellent Communication Skills Certificate and Training Instagram Marketing (April 2022) The Virtual Assistant Workshop (May 2021) Copywriting Course (September 2020) Google Ads Essential Training -

B2B Marketing on LinkedIn -

Content Marketing -

Social Media Marketing Masterclass -

Web Development Masterclass -

Skills

  • General Admin
  • Proficient in
  • Microsoft Office and Google Tools
  • Social Media Management
  • Lead Generation
  • Graphic Design
  • Video Editing

Languages

English
Professional Working

Timeline

Virtual Assistant

ConnectOS Integrated Resourcing Solutions
08.2021 - 09.2023

Marketing Assistant

Arnobyte Technology and Web Development Services
08.2020 - 08.2021

Administrative Assistant

Gargash Motors and General Trading LLC
06.2014 - 07.2020

Credit and Collection Staff

Toyota Makati Inc
08.2012 - 04.2014

Administrative Assistant

LSERV Corporation
04.2011 - 08.2012

Bachelor of Science - Business Administration, Financial Management

John Paul College Oriental

Excellent Communication Skills Certificate and Training Instagram Marketing (April 2022) The Virtual Assistant Workshop (May 2021) Copywriting Course (September 2020) Google Ads Essential Training -

B2B Marketing on LinkedIn -

Content Marketing -

Social Media Marketing Masterclass -

Web Development Masterclass -

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Mylene Lualhati