MYLENE DILOY
Winnipeg,MB
Summary
Seeking a challenging position where I can utilize my skills to contribute to the success of the company. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
CLIENT ACCOUNTING ADMINISTRATOR/CSR
COUGHLIN AND ASSSOCIATES LTD
02.2024 - Current
- Respond to clients, members, or other external contacts in a prompt, efficient, and courteous manner
- Process client's premium payment monthly (cheques and credit card payments)
- Update clients through email, mail and telephone about their current status about group benefits plan
- Add, change, and delete coverage in database systems
- Verify accuracy of premiums and reports received
- Balance monthly remittance reports reconcile monthly internal database and members accounts
- Prepare invoices/credit memos for monies owed
- Verify premium rates for various benefits and processed rate changes
- Prepare member and employer correspondence
- Electronic data and document maintenance includes scanning and filing
- Review and Enter enrolment forms
- Check and Balance Monthly Contributions
- Record and Deposit payments received (SAGE and TD Remote Deposit)
- Update Cash Flow Statement
- Posting of journal entries
- Reconcile Bank Statement
- Accounts payable, accounts receivable, and bank reconciliations
- Prepare Monthly financial reporting Packages for Trustees
- Preparation of Audit Working Papers for Yearly Audit.
CSR/Administrative Assistant
EASTSIDE INDUSTRIAL COATINGS AND COMPOSITES
05.2014 - 02.2022
- Provided excellence service to Customers and Suppliers
- Entered Customers Purchase Orders using Suppliers Portals including Polaris Industries, New Flyer Industries, Macdon Industries, Buhler Industries, Kawasaki Railway, Entering Customers Purchase Orders through Email as well
- Answered Phone Calls and Emails
- Assisted all Production Managers/Supervisors with their supply needs in the production
- Assisted Production Supervisor in Production Scheduling/Planning
- Ordered production Supplies using Company Internal Purchasing Order System (Bison Software)
- Maintained and updated customer files, including name or address changes, mergers, or mailing attentions
- Ordered Office Supplies
- Checked Mails in Community Mailbox once a week
- Assisted Controller on all Reports and accounting as needed.
Education
Bachelor of Science - ACCOUNTING
UNIVERSITY OF PERPETUAL HELP RIZAL
MANILA PHILIPPINES03.2003
Skills
- Effective multi-tasking and time management skills, including the ability to adapt to changing demands and priorities
- Excellent Customer Service
- Excellent in attention to details
- Proficiency with Microsoft Office - Word, Excel, Outlook
- Good Communication Skills
- Excellent problem-solving and teamwork
References
Available upon request
Languages
English
Full Professional
Timeline
CLIENT ACCOUNTING ADMINISTRATOR/CSR
COUGHLIN AND ASSSOCIATES LTD
02.2024 - Current
CSR/Administrative Assistant
EASTSIDE INDUSTRIAL COATINGS AND COMPOSITES
05.2014 - 02.2022
Bachelor of Science - ACCOUNTING
UNIVERSITY OF PERPETUAL HELP RIZAL
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