Mylene Collin
Bathurst,NB
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer service professional with adapability to work in many different fields, dedicated to learning and adding more skills to my career.
Overview
19
19
years of professional experience
Work History
Service Coordinator (Service Department Support)
Olivier Honda Bathurst
02.2022 - Current
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Evaluated and analyzed data to identify trends, uncovering opportunities for process improvements and service enhancements.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Sales Associate
Beauté Star
10.2020 - 01.2022
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Hairstylist
Salon Unik
01.2020 - 09.2020
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
Hairstylist
Salon Cleopatre
09.2014 - 01.2020
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
Hairstylist
Magic Unisex Hairstyles
04.2013 - 09.2014
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
Hairstylist
Sharpe Impressions
07.2011 - 03.2012
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
- Assisted management team with marketing initiatives targeting new clientele within the community surrounding the salon location.
- Contributed creative ideas for salon window displays, attracting potential clients and showcasing current trends in hair design.
Razor's Edge
01.2005 - 01.2009
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Contributed creative ideas for salon window displays, attracting potential clients and showcasing current trends in hair design.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
Education
Cosmetology Diploma -
L'Institut Jon rayMond
01.2004
Secondary Studies Diploma -
Polyvalente Louis-Mailloux
01.2002
Skills
- Multitasking Abilities
- Organization and Time Management
- Dependable and Responsible
- Relationship Building
- Excellent Communication
- Bilingual (French, English)
- Scheduling
- Information Security
- Consultative Sales
- Call Management
- Data Collection
- Filing
References
References available on demand
Timeline
Service Coordinator (Service Department Support)
Olivier Honda Bathurst
02.2022 - Current
Sales Associate
Beauté Star
10.2020 - 01.2022
Hairstylist
Salon Unik
01.2020 - 09.2020
Hairstylist
Salon Cleopatre
09.2014 - 01.2020
Hairstylist
Magic Unisex Hairstyles
04.2013 - 09.2014
Hairstylist
Sharpe Impressions
07.2011 - 03.2012
Razor's Edge
01.2005 - 01.2009
Cosmetology Diploma -
L'Institut Jon rayMond
Secondary Studies Diploma -
Polyvalente Louis-Mailloux
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