Summary
Overview
Work History
Education
Skills
Websites
Certification
Training and events
Languages
Timeline
Generic

MYLENE ALVERGUE BEDARD

Calgary,Canada

Summary

Results-driven technology sales professional specializing in SMB and enterprise solutions, with a focus on ERP, CRM, and Microsoft cloud offerings. Proven expertise in generating substantial pipeline growth and managing complex sales cycles while fostering collaboration with presales and partner delivery teams. Achievements include generating over $6.5M in pipeline through strategic consulting sales efforts, leading RFP responses, executive demonstrations, and tailored solution proposals. Committed to driving business success by leveraging deep industry knowledge and a customer-centric approach to deliver impactful results.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Account Executive – New Business Development

Encore Business Solutions (Microsoft Dynamics Partner)
Calgary
02.2025 - 01.2026
  • Generated $6.5M+ qualified pipeline within 10 months across ERP and consulting engagements.
  • Managed 40+ active opportunities through full enterprise sales cycles.
  • Closed $180K+ in consulting implementation projects within first five months with expansion potential.
  • Delivered 15+ executive-level solution demonstrations for Microsoft Dynamics and digital transformation solutions.
  • Led and supported 12 enterprise RFP responses, advancing 5 opportunities to formal demonstration stage.
  • Built $1.5M late-stage pipeline forecasted for Q1 2026 closing.
  • To close for the rest of 2026 in late stage $1.7M
  • Additionally Developed $2M pipeline for future consulting and ERP engagements.
  • Collaborated with presales architects and consultants to design Microsoft Dynamics and ERP solutions.

Senior Direct Sales Associate – SMB

Microsoft Canada
Calgary
03.2022 - 07.2024
  • Managed approximately $1.5M annual pipeline across Modern Work, Dynamics 365, and Microsoft Business Applications solutions.
  • Closed over $80,000K in Modern Work and Microsoft hardware solutions through SMB consultations and sales motions.
  • Conducted business consultations to identify technological needs and digital transformation opportunities.
  • Collaborated closely with Microsoft partners to transition qualified opportunities for Dynamics and cloud implementations.
  • Drove cross-sell and upsell opportunities across Microsoft ecosystem solutions including productivity, devices, and cloud.
  • Converted outbound leads to Microsoft customers while consistently meeting individual performance KPIs.

Country Manager

Grupo Conissa
El Salvador, San Salvador
04.2015 - 02.2022
  • Responsible for direct and coordinated operations of the Nicaraguan office as well as developing all sales & marketing strategies.
  • Coordinating all divisional department activities to develop and implement long-range goals and objectives to meet business and profitability growth objectives.
  • Develop, review, update, and implement business strategic planning, including sales, financial performance, and new product development.
  • Review and support consulting, technology, and sales to oversee new consulting or technology projects used for new or existing products or improvements to provide cost
  • Directed operations and business development for a regional technology consulting office.
  • Led sales and marketing strategy for enterprise technology and consulting services.
  • Managed consulting projects, partnerships, and operational growth initiatives.
  • Maintained and expanded customer base by counseling 6 sales representatives, building and maintaining rapport with customers, and identifying new customer opportunities.
  • Negotiated with service providers and vendors.

International Sales Director

Grupo Conissa
San Salvador. El Salvador
04.2013 - 01.2015
  • Increased company sales by 30% through expansion into new regional markets.
  • Expanded customer base by 30% through strategic partnerships and relationship development.
  • Managed international sales initiatives across Central America.
  • Established key partnerships with distributors to enhance product visibility and distribution efficiency.
  • Mentored junior sales staff, fostering professional development and enhancing team effectiveness through training programs.
  • Traveled from El Salvador, Honduras, and Panama to reach customers in international markets.
  • Collaborated with Regional Sales Managers to make strategic sales decisions.
  • Developed relationships with clients and potential clients to improve business growth.
  • Prepared sales presentations for clients, showing the success and credibility of products.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Communicated product quality and market comparisons by creating sales presentations.

Commercial Manager – Central America

Kenney Manufacturing El Salvador Ltd.
San Salvador, El Salvador
07.2008 - 01.2012
  • Led market expansion for Kenney home products across Central America, managing relationships with major retail chains including Walmart, Sears, Siman, EPA, and Do It Center.
  • Developed regional distribution strategy and coordinated logistics, inventory planning, and merchandising across multiple countries.
  • Grew retail presence from 5 to 10 feet of shelf space per store across key retailers throughout the region.
  • Managed regional sales operations, including orders, inventory planning, and supply coordination with manufacturing partners in Taiwan and the United States.
  • Streamlined procurement processes, resulting in improved vendor relationships and reduced costs.
  • Analyzed market trends to inform pricing strategies and product positioning.

Senior Consultant, Major Corporate Accounts

Xerox
San Salvador, El Salvador
07.2003 - 06.2008

Managed B2B technology sales within the assigned territory.

  • Developed new business accounts and maintained client relationships.
  • Sold document management and office technology solutions to business clients, ISO Account manager for all commercial and family-owned companies in San Salvador. Consultative selling. 25 major accounts in the pipeline, cross-selling, and upselling to each of them. Responsible for all strategic planning.
  • Industries in two major Telecommunication companies, Productions, Major distributors, and consumer goods. Yearly quota of $1M Achieved 100% sales quota for the last 3 years in the company.
  • Collaborated with clients to identify needs, providing tailored solutions that meet business goals.
  • Evaluated clients' needs and created a plan of action to provide solutions.
  • Collaborated with internal teams to develop customized solutions that addressed unique client needs.

Education

Bachelor of Arts - Political Science, Minor: French; Inter. Relations

Concordia University
Montreal
07.1992

Skills

  • Sales strategy for SMBs and Enterprise
  • Proficient in ERP and CRM solutions
  • Microsoft Dynamics expertise
  • Cloud-based work solutions
  • Pipeline management
  • RFP management expertise
  • Strategic sales planning
  • Solution-oriented sales approach
  • Dynamics 365 CRM, LinkedIn Sales Navigator, Zoom Info, and Gong
  • Account management
  • Stakeholder engagement
  • Pipeline management
  • Building client rapport

Certification

  • Microsoft Certified – Dynamics 365 Fundamentals
  • Microsoft Certified – Dynamics 365 BC Sales

Training and events

  • Siebel Systems Seminar and training, San Francisco California training
  • SIFoodware365Presales & Sales
  • Timi Analytics
  • Targit BI sales
  • Micro Focus Testing
  • Acronis sales
  • Aranda Software
  • AppDynamics Cisco
  • Time Management by Franklin Covey
  • 7 Habits of Highly Effective People, Franklin Covey seminar
  • Outsourcing Convention in Argentina, 2017
  • Sourcing Taiwan connecting Southbound Partners in Taipei, Taiwan, 2019
  • Outsourcing and IT services Convention in Costa Rica,2020
  • WCIT Event in Guadalajara, Mexico 2020
  • LS Retail partner event in Rome, in Italy 2018

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Professional Working

Timeline

Account Executive – New Business Development

Encore Business Solutions (Microsoft Dynamics Partner)
02.2025 - 01.2026

Senior Direct Sales Associate – SMB

Microsoft Canada
03.2022 - 07.2024

Country Manager

Grupo Conissa
04.2015 - 02.2022

International Sales Director

Grupo Conissa
04.2013 - 01.2015

Commercial Manager – Central America

Kenney Manufacturing El Salvador Ltd.
07.2008 - 01.2012

Senior Consultant, Major Corporate Accounts

Xerox
07.2003 - 06.2008

Bachelor of Arts - Political Science, Minor: French; Inter. Relations

Concordia University
MYLENE ALVERGUE BEDARD