Myleen Avila-Osea

Looking for opportunities where I can use my organizational, interpersonal and communication skills to my full potential and contribute to the designated organization’s vision and goals

Strong communication skills in English and organizational skills, can work independently as well as with teams Open to and willing to learn new skills: both technical and soft skills Extensive experience and focus on customer service/satisfaction in demanding, fast-paced environments With innate pro-activeness and willingness to take initiatives on presented scenarios or situations with minimal guidance/supervision Proficient with the use of MS Office Applications: MS Word, PowerPoint, Basic Excel, Internet, E-mail (Outlook), Project Management Tools such as Asana & Click-up, CRM tool Honeybook and social media usage Exhibits understanding and respect for the different views, religions/beliefs, and cultures

• Administration assistant/ Front Desk Receptionist (Part-time), 01/01/19, ongoing-on leave, Sutherland-Chan Clinic Leslie, North York, ON, Canada, Administration support/Front desk receptionist, Provide case intake and customer support to clients for offered services – Massage Therapy, Chiropractic Medicine, Osteopathy, Physiotherapy, Acupuncture, Assist Clients in ensuring their physical condition have the appropriate treatment/s and matched with the corresponding practitioner, Assist managers and owners on all administration office activities (e.g. File Management, Sales Reporting, Petty Cash Management, Facilities Management), Assist with hands-on training for new hire front desk staff as assigned by Clinic Managers/Owners, Assist with any other administrative support activities as assigned by managers and owners
• CEO, Project Coordinator and Virtual Assistant, 04/01/23, Present, M R and Associates I Lifestyle Virtual Assistance Solutions, Assist with conducting discovery calls and managing project contracts for multiple clients., Coordinate and assign tasks to team members to ensure the efficient completion of contracted work., Manage calendars, emails, and scheduling for these clients., Prepare reports, presentations, and other documents for meetings and events., Provide administrative, customer service support and project management assistance.
• Client Care Representative, 08/01/19, 01/16/22, Lifeworks, Toronto, ON, Canada, Assisting with Focused Observation and floor training of new hires., Shadowing/assisting the assigned Trainer during first three training weeks of new hires in discussing Worklife and Mainstream Services, ADHOC reverse shadowing/side by side monitoring with new hires as part of their CCR immersion, Participated in contributing to tip sheet upgrades for assigned teams, Performing the different assigned tasks as CCR for the following: Inbound Case management and communication with service providers, Outbound survey/outreach initiatives as assigned by the Client Relations Team, Outbound calls for clients requesting services after outage has been resolved, Active in Team Engagement activities using Microsoft Teams for assigned teams, Participate in Team Meetings to discuss important topics (updates, concerns) with the goal of improving current processes and initiatives, On Loan as requested performing assigned CCA/Strike Duties, Completing pending counselor requests, On Loan as requested performing assigned CCR role while Lifeworks USA transitions to new case intake system, Case Management as Dedicated First Chat CCR handling EAP, SSP and Clinical First Chat clients through Amazon Connect Chat and Opus Systems
• Digital Client Services Coordinator, 01/17/22, 01/16/23, Lifeworks, Toronto, ON, Canada, Digital Client Services Coordinator - Instructional Design Support, Performed primary and secondary quality assurance reviews on newly developed and existing learning materials including seminars/webinars, workshops, as well as eLearning., Provided assistance on various projects to Instructional Designers in the development of training throughout the ADDIE process to guarantee quality learning materials are delivered to the client, Managed the revising of materials with up-to-date statistics, content, and graphics, and ensured that the materials followed and met the best practices of adult learning and instructional design, Customized learning materials to match the specific needs of the client and branding materials to match the LifeWorks (formerly Morneau Shepell) brand standards, Digital Client Services Coordinator – eSupport, Support eSupport Team Lead in the following activities: Administer the Learning Management System and resolved technical queries raised by the client organizations and individual users, troubleshoot problems and implement solutions as needed, Amalgamate and extract data to provide performance reports to key stakeholders at the client organizations and liaise with third-party vendors for logistic requirements, Serve as subject matter expert regarding LMS administration best practices
• Workplace Learning Solutions Intern, 01/01/19, 04/01/19, Morneau Shepell, Toronto, ON, Canada, Provide support for activities that fall within the Marketing department and related to health and wellness services including supporting teams within WLS (ID Team, Specialist Team and Consultant Team), troubleshooting issues related to online programs:, Review content for online client portals, Support the E-Learning, LMS administration team, Assigned as quality assurance tester for all new online training programs and moderating webinars on occasion as needed, Support the Instructional Designer team and Instructional Designers by updating client training materials Additional projects, duties and committee participation as assigned; Participation in project and/or program team meetings as required, Contribute to program improvements and/or special projects, Collaboration with other internal resources (e.g. program managers, project managers)
• Associate Manager - Shared Enabled Services (Project Management Office), 2015, 2018, Accenture, Inc., Taguig City, Metro-Manila, Philippines, Team Lead - Shared Enabled Services (Project Management Office), Accenture, Inc., Mandaluyong City, Metro-Manila, Philippines 2007 - 2011, Project Leadership/Oversight, Ensure onshore and offshore client pleasure and fulfillment during the project’s go-live activities through being available as point of contact for questions, inquiries, and concerns, Leads resources under her team in delivering shared services as identified, Supports Senior Manager in scoping and estimating effort for potential new work and change requests and in documenting these in the Project Support Agreement., Maintains team level workload and capacity plans. Monitors and controls transition activities for new roles to be supported by the team., Prepares team-level status reports and communicates escalations to client Project Managers/Leads., Organizational Training and Development, Design Training Material for new leads and sub-leads and new services, application support processes, Volunteers and/or is assigned as trainer for different training topics and initiatives such as I.T.I.L. Certifications, Leadership, new products/applications, and soft skills development training, Shared enabled services - Project Activities and Services, Service Management, Status Reporting and Administration, Quality Management and Monitoring, Client Communication and Coordination Management, Resource Management, Sales and Mobilization Management, Operations Support, Business Process Outsourcing - Project Activities and Services, Service Delivery in compliance with SLA- Service Level Agreement (completion of claims/tickets), Status Reporting and Administration, Quality Management and Monitoring, Client Communication and Coordination Management

• Google Project Management Certificate, Coursera - April 2023