Mylan Teague
Los Angeles,CA
Summary
Experienced Butler with a six-year tenure in premier domestic service, demonstrating unwavering dedication and diligence. Proficient in exemplary communication, administrative finesse, and an innate ability to anticipate and exceed employer expectations. Recognized for maintaining the utmost discretion and confidentiality in handling affairs. Adept at seamlessly managing a spectrum of responsibilities, including meticulous household organization, refined table setting, and impeccable housekeeping. Inclusive of breakfast preparation to refined meal planning. Well-versed in the nuances of bartending and personal shopping, ensuring the highest standards of service. Possesses a keen eye for detail, embodying the essence of a consummate professional.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Butler
UHNW Entertainer
04.2018 - 07.2022
- Greet guests upon arrival.
- Work parties of 10 or more guests regularly.
- Stocking and cleaning of refrigerator and pantries.
- Preparation of light Breakfast/Lunch.
- Ability to learn and practice all protocols of principals.
- Bartender knowledge and experience.
- Assist guests with all luggage.
- Provide guidance and information about property, amenities, and services available to guests.
- Attend to guests requests promptly and courteously, ensuring their comfort and satisfaction.
- Perform valet duties, including parking and retrieving guests' vehicles, ensuring their safe handling and secure parking.
- Display proficiency in driving a variety of vehicle types, including luxury cars and SUVs.
- Maintain cleanliness and organization of valet station, adhering to established protocols and guidelines.
- Took reservations over phone, in person, and via computer and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered telephone calls promptly and appropriately handled needs.
- Swift ability to process reservations, check-ins and check-outs.
- Maintained clean and organized areas to uphold polished image.
- Displayed absolute discretion at handling confidential information.
- Used discretion when handling confidential information.
Houseman
UHNW Executive
08.2019 - 03.2021
- Disposed of trash and recyclables each day to avoid waste buildup.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Kept building entryway glass clean and polished for professional presentation.
- Rotated mattresses regularly to prevent sagging and promote guest comfort.
- Sorted, laundered and put away various laundry items.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Polished fixtures to achieve professional shine and appearance.
- Washed and put away kitchen dishes, utensils and glassware.
- Hang, cleaned and rehung draperies to maintain freshness.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Front Desk Agent
Calamigos Guest Ranch & Beach Club
12.2016 - 01.2018
- Took reservations in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Developed and maintained positive relationships with guests for satisfaction.
- Trained new staff members in customer service techniques and hotel operations.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Education
Bachelor's degree - Film
LAFS
Los Angeles, CA06.2023
Diploma -
Moline Highschool
Moline, IL01.2016
Skills
- Interpersonal Awareness
- Food Preparation
- Travel arrangements
- Technology proficiency
- Discretion and confidentiality
- Wine pairing
- Personalized service
- Etiquette knowledge
Certification
- Certified Food Handler - 2010-2025
Timeline
Houseman
UHNW Executive
08.2019 - 03.2021
Butler
UHNW Entertainer
04.2018 - 07.2022
Front Desk Agent
Calamigos Guest Ranch & Beach Club
12.2016 - 01.2018
Bachelor's degree - Film
LAFS
Diploma -
Moline Highschool
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