Myla Evangelista Natalio

*Excellent communication amongst the team with a focus on retail execution.

*Maintain a high-level floor presentation and coach staff on processes and standards

Set priorities and goals with departmental managers on a daily / weekly basis

Oversee timelines required for merchandising projects and changes.

*Ensure smooth Deal Activation and preparation

Respond to formal complaints from customers.

*Lead by example with a constructive management style.

*Motivate and develop staff to create a positive environment and customer experience

*Accountable for meeting sales goals, hours and productivity set with the General Manager and Dealer.

*Help develop and implement all store policies and procedures and spends sufficient time with Department Managers to keep them current on new store policies.

*Participates in training and ensures staff training is completed on time, as required.

*Communicates and ensures compliance with policies, as well as health and safety programs and regulations.

*Maintains and promotes safety and security procedures and ensures team member compliance.

*Organizes and conducts regular Management and team meetings and is comfortable working within a fast paced and dynamic environment.

• Demonstrates desired behaviors for staffs including driving sales, handling sales, cash management, inventory and follow ups with customers
• Drives Brand guide planning and execution process in partnership with category managers
• Provides a strong leadership presence and control in the store, while ensuring that all customers receive good service and quality merchandise
• Leverages individual staff strengths and creates developmental plans to prepare all level positions for future growth within the organization
• Enforces all company policies and procedures including health, safety and security
• Responsible for stock management, manages and control shrinks and facilitate stock take once a year.

• Take full ownership of the store and its commercial success
• Drive continuous improvements in the store’s sales, productivity and profitability
• Manage all store operations in a systematic and efficient manner, as per established policies and procedures
• Create a high-performance culture by setting clear expectations, analyzing performance, and giving appropriate and prompt feedback, including actively managing poor performance
• Managing all resources within the store to provide customers with a leading shopping experience.

• Maximized department sales and productivity metrics in line with shop targets
• Monitored and implemented sales promotion and event in the store
• Ensured the highest standards of housekeeping, health standards are maintained in the store at all times
• Inspected merchandise for quality control and report defects
• Understood and maintained a detailed knowledge of the product/department merchandise as well as coaching and developing sales associates
• Ensured and monitored effective stock replenishment in the store
• Monitored and ensured adherence of customer service standards within the department
• Provided customer satisfaction by delivering exceptional customer service
• Hold weekly and monthly meeting to communicate performance high and lows.