Myla Edwards
Surrey,British Columbia
Summary
Seeking an Office Assistant position at WorkSafeBC where I can utilize my skills, education, and experience to make a positive contribution. Experienced with overseeing front-end operations, ensuring high standards and customer satisfaction. Utilizes strong leadership and problem-solving skills to manage daily tasks and challenges effectively. Track record of enhancing team performance and maintaining operational efficiency.
Overview
8
8
years of professional experience
Work History
Assistant Front End / Cash Office Manager
Nielsen's Your Independent Grocer
09.2020 - Current
- Managed daily office operations and maintained efficient workflow systems.
- Created weekly schedules for the department.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Upheld quality control policies and procedures to increase customer satisfaction.
- De-escalate problematic customer concerns, maintaining calm, friendly demeanor.
Server / Retail Key Holder
Duke's Fine Ice Cream
06.2023 - 11.2024
- Delivered exceptional customer service by efficiently taking and fulfilling orders.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Trained new staff on ice cream preparation techniques and customer interaction protocols.
Head Hostess / Server
Mongolie Grill
08.2018 - 02.2020
- Increased restaurant sales through top-quality reception, greeting and seating service.
- Satisfied customers with quick, accurate service in a fast paced environment.
- Coordinated hostess schedules and daily assignments to align team strengths with business objectives.
- Trained new hires to fill key positions, ensuring optimal team productivity.
- Managed hostess relations to gather feedback, enhancing development and promotion processes.
Education
Bachelor of Arts - Psychology
University of The Fraser Valley
Abbotsford, BC12-2026
Associate of Arts - Psychology
Douglas College
New Westminster, BC12-2023
High School Diploma -
Ecolé Salish Secondary
Surrey, BC06-2020
Skills
- Customer Service
- Verbal and Written Communication
- Responding to Difficult Customers/Conflict Resolution
- Dependable and Responsible
- Effective Leadership and Coaching
- Safety Instruction
- Creative Problem Solving
- Staff training and development
- Upbeat and Positive Personality
Timeline
Server / Retail Key Holder
Duke's Fine Ice Cream
06.2023 - 11.2024
Assistant Front End / Cash Office Manager
Nielsen's Your Independent Grocer
09.2020 - Current
Head Hostess / Server
Mongolie Grill
08.2018 - 02.2020
Bachelor of Arts - Psychology
University of The Fraser Valley
Associate of Arts - Psychology
Douglas College
High School Diploma -
Ecolé Salish Secondary