Mykyta Takhtamyshev
Newark
Summary
Hands-on troubleshooter living in APIs, logs, and SQL. I bridge customers/operations and engineering to turn noisy reports into clean repros, concise RCA, and fixes that stick. I write small Python tools to automate repetitive checks, communicate clearly under pressure, and take end-to-end ownership from first report to verification.
Core strengths:
• Customer-facing triage
• Root-cause analysis (RCA)
• REST/JSON debugging (Postman, curl)
• SQL data validation
• Python scripting & small tooling
• Clear written status/updates
• Incident priority & fast escalation
• Repro harnesses (Selenium/Appium)
Overview
3
3
years of professional experience
Work History
Software Automation QA Engineer
Senpex
11.2024 - Current
- Owned front-line technical support for logistics incidents end-to-end: triage → reproduction → root cause → fix/escalation → verification.
- Translated user pain from operations into actionable engineering work, reducing back-and-forth and time to resolution.
- Probed REST APIs (auth, headers, retries), validated JSON contracts, and used SQL to confirm cross-service data integrity.
- Built lightweight Python utilities for log parsing, payload diffing, and recurring validation during active incidents.
- Produced concise RCAs and runbooks (scope, impact, rollback/mitigation); escalated with clear context and urgency.
- Domain: delivery/dispatch/payments; stabilized recurring orders & Canadian tax behavior (5% / 13% / 15%) to match constructor logic.
- Tools: Jira (daily), Postman, Git, Docker; DB: MySQL (comfortable on Postgres).
Software Automation QA Engineer
Oxmaint
10.2022 - 10.2024
- Reproduced user-reported issues across Android/iOS/Web with Python + Selenium/Appium, improving signal for fixes and reducing regressions.
- Gathered device logs, network traces, and server responses; filed crisp tickets with expected/actual behavior and minimal repro steps.
- Spun up reproducible environments in Docker/AWS/Azure; added checks to CI to surface failures early.
- Tools: Jira, Git, Docker; APIs: REST; Data: SQL.
Education
B.S. - Electrical Engineering
San José State University (SJSU)
01.2025
Skills
- Languages: Python, SQL, Bash, JSON (plus Java, C, JavaScript)
- APIs & Debugging: REST, Postman, curl, auth/headers/retry analysis, minimal repros
- Databases: MySQL (ready for Postgres; familiar with psql and dialect differences)
- Observability: Log-first triage; basic Grafana; ready to adopt Sentry/Datadog
- Support/Ticketing: Jira daily; familiar with workflows in Zendesk/Intercom/Linear
- Infra/Dev: Docker, AWS, Azure, Git, CI/CD (Jenkins)
- Communication & Docs: user-facing updates, status pages, RCA, runbooks, short post-mortems
Operating Principles
- Extreme Ownership: If it’s broken, I fix it or escalate fast with context and a rollback plan.
- Craftsmanship: Clean repros, sharp RCAs, tight docs; details compound.
- Urgency with Focus: Prioritize to unblock customers quickly without chaos.
- First-Principles: Strip assumptions; isolate the failing invariant; test the smallest possible.
- “Majo”: Direct, kind, low-ego collaboration with customers, ops, and eng.
Timeline
Software Automation QA Engineer
Senpex
11.2024 - Current
Software Automation QA Engineer
Oxmaint
10.2022 - 10.2024
B.S. - Electrical Engineering
San José State University (SJSU)
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