Mykyta Nikolaiev
Calgary,AB
Summary
Highly communicative Dispatcher with enthusiasm for every task. Multilingual and willing to take on lots of responsibility. Pursuing a dispatch role handling a multitude of tasks and facilitating action. Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help. Looking to join a renewable energy company in the position of Dispatcher. Reliable Dispatcher with 8 years of experience. Extensive expertise in tracking and delivery confirmation. Dedicated team player with excellent communication skills.
Overview
8
8
years of professional experience
Work History
Logistics Dispatcher
Lanjeron Logistics Inc, Southwest Star Inc.
01.2019 - 03.2024
- Dispatching of 10-15 trucks (company drivers + owner-operators) (dry van, reefer, flatbed, conestoga, lowboy, chassis, etc.)
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Monitored and tracked dispatch communication systems.
- Analyzed shipment trends to anticipate future logistics needs and proactively adjust resources accordingly.
- Developed and implemented customer service policies and procedures.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining open communication channels with clients.
- Assisted in resolving customer complaints and grievances.
- Trained new dispatchers on company procedures, systems, and best practices to optimize team performance.
- Analyzed customer delivery needs and developed tailored delivery solutions.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Monitored vehicle locations to coordinate timely arrivals.
- Tracked and monitored vehicle performance and maintenance.
- Established positive working relationships with both internal team members as well as external partners, fostering a collaborative work environment.
- Scheduled and organized delivery routes.
- Received new orders, prepared documentation, and assigned personnel.
- Coordinated dispatching of 10-15 drivers to accomplish daily delivery requirements.
- Worked closely with customers to effectively resolve issues and complaints.
- Enhanced operational efficiency by streamlining dispatch processes and implementing appropriate software tools.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Developed strong relationships with carriers, negotiating favorable rates and improving service reliability.
- Handled complex routing scenarios efficiently under tight deadlines while maintaining excellent attention to detail.
- Streamlined order processing workflows, resulting in decreased order turnaround time and higher customer satisfaction rates.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Oversaw the maintenance of fleet vehicles, scheduling regular inspections, servicing, and repairs as needed for optimal performance.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
- Reduced fuel costs by analyzing route data and recommending more efficient paths for drivers.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Provided training and guidance to new dispatchers.
- Monitored flow of paperwork and directed information to appropriate departments.
- Managed high-volume transportation requests, ensuring timely and accurate delivery of goods to clients.
- Maintained detailed records of all dispatched orders, ensuring accuracy in invoicing and regulatory compliance.
- Managed customer accounts and invoicing.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Planning predetermined routes and accommodating route changes as needed
- Working with freight documentation (set-up packages, Rate Con, BOL, POD, receipts, factoring, etc.)
- Solving OTR issues (breakdowns, rescheduling, accidents, etc.)
- Ensure on-time delivery of goods while adhering to safety and compliance standards
- Address and resolve operational challenges in real-time to minimize disruptions
Transportation Manager, Truck Dispatcher
XXII Century, Blue Stallion, Konix Logistics
Chicago, IL
01.2023 - 10.2023
- Booking accommodation, planning routes
- Updating clients, airlines, and ticketing partners of all and any changes
- Solving various requests regarding bookings (airlines, hotels, 3d partners)
- Handling travel issues, conflicts, complaints, cancellations, and refunds
- Tracked production and quality control systems to proactively identify deficiencies.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Improved on-time delivery rates with detailed tracking and monitoring of shipments.
- Oversaw team of 12 drivers by reviewing performance to promote timely and efficient deliveries and operations.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Monitored and tracked dispatch communication systems.
- Working with a large flow of information (calls, emails, chats)
- Supporting customers 24/7 (providing info about car rentals, seat availability, fare information, schedules, tours, meals, and others)
Broker, Logistics Dispatcher
Global Logistics Hub
Kiev, Ukraine
01.2016 - 01.2019
- Maintaining company database
- Searching and booking loads for 5 drivers
- Providing updates to the customer and carriers
- Providing 24/7 support for truck drivers and following DOT regulations
- Negotiating rates and delivery timelines
- Handling customer complaints and inquiries
- Helping with staff recruitment and training for newcomers
Education
Bachelor of Science - Informational Technologies, Computer Sciences
National Aviation University
Kiev, Ukraine02.2022
Master of Science - Logistics Management And Administration
National Aviation University
Kiev, Ukraine02.2022
Skills
- Logistics Dispatcher, Freight Broker
- Supply Chain Understanding
- Critical Decision-Making
- Relationship Building
- Staff Training and Development
- Updating logs
- Issue Resolution
- Employee Management
- Logistics Software Familiarity
- Quality Control
- Escalation of issues
Languages
English
Professional Working
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Transportation Manager, Truck Dispatcher
XXII Century, Blue Stallion, Konix Logistics
01.2023 - 10.2023
Logistics Dispatcher
Lanjeron Logistics Inc, Southwest Star Inc.
01.2019 - 03.2024
Broker, Logistics Dispatcher
Global Logistics Hub
01.2016 - 01.2019
Bachelor of Science - Informational Technologies, Computer Sciences
National Aviation University
Master of Science - Logistics Management And Administration
National Aviation University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveTeam Building / Company RetreatsFlexible work hoursWork from home optionAccomplishments
- Promoted to Dispatcher within [Number] months of hire as a result of handling and resolving a high-stress case effectively.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Additional Information
I have extensive experience in customer service and phone support, including four years of direct experience as a truck dispatcher. I'm working with freight documentation, transportation regulations, and law and monitoring compliance. These qualifications make me an experienced and professional dispatcher and a freight broker. The listing asks for prior experience in dispatch, and I worked as a professional logistics dispatcher for the concern of transportation companies that provide logistics services in the USA. I also fulfill the other principal qualifications mentioned in the job description. I have a clear speaking voice, strong written and verbal communication and negotiation skills, and the ability to multitask and coordinate ten truck drivers. These are all traits I developed in dispatch and my years providing phone and chat support and other customer-related duties. I work well under pressure and enjoy a fast-paced work environment. My experience and positive attitude are the primary reasons I am thoroughly qualified for the dispatch and freight broker position. I am available for remote work and committed to p