Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Mike Krasnytsia

Summary

Hardworking and dedicated professional with strong customer service, multitasking, and time management skills. Committed to delivering positive and memorable experiences for every guest. Proven track record of meeting company goals through consistent, organized, and detail-oriented work. Skilled at working under pressure and adapting to new challenges to support and enhance team performance. Experienced housekeeping supervisor with the ability to oversee and improve cleaning operations within hospitality environments. Demonstrated success in enhancing guest satisfaction and streamlining housekeeping procedures. Known for strong team collaboration, adaptability to evolving needs, and a focus on maintaining high cleanliness standards and effective communication.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Costco
11.2023 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Housekeeping

Ermitage du Lac
10.2022 - 10.2023
  • Cleans and sanitizes hotel and guest rooms
  • Vacuums and sweeps floors, carpets, and rugs
  • Makes beds and changes linens
  • Cleans and sanitizes bathrooms, showers, toilets, sinks, and countertops
  • Replenishes toiletries and towels
  • Empties trash receptacles

Housekeeping

Courtyard Montreal
05.2022 - 10.2022
  • Greeting guests and responding to queries.
  • Changing bed linen and making beds.
  • Replacing used towels and other bathroom amenities, such as shampoo and soap.
  • Sweeping and mopping floors.
  • Vacuuming carpets.
  • Dusting and polishing furniture.
  • Emptying trash containers and ashtrays.
  • Collaborated with housekeeping team to coordinate linen supply for guest rooms and public areas.
  • Received housekeeping and maintenance requests or work orders and contacted staff to resolve.

Housekeeping Supervisor

Martinhal Family Resort Hotel
10.2019 - 10.2021
  • Supervise and schedule staff of 12 housekeeping personnel.
  • Oversee proper cleaning and sanitizing of guest 110 guest rooms and suites.
  • Assign and update room updates in computer system.
  • Order supplies and maintain inventory for cleaning products.

Bank Account Manager

PrivatBank
03.2018 - 08.2019
  • Company Overview: Ukraine's largest bank with over 30,000 employees and +$18 billion in annual revenue
  • Maintained good working relationships between customers and internal officers.
  • Supported portfolio managers to prepare closing of funds and transaction investments.
  • Monitored all customer queries and ensured all issues resolve with required courtesy.
  • Prepared financial statements and operational reports for branch and head offices.
  • Assisted in starting new accounts as requested by relationship managers.
  • Performed various bank transactions such as money transfers, deposits & stop payments.
  • Ukraine's largest bank with over 30,000 employees and +$18 billion in annual revenue

Foreign Exchange (FX) Manager

PrivatBank
06.2016 - 03.2018
  • Company Overview: Ukraine's largest bank with over 30,000 employees and +$18 billion in annual revenue
  • Prepared daily reports on millions in daily transactions.
  • Managed operations of buying and selling foreign currencies.
  • Ensured proper routing, international settlements, and statement rendering.
  • Maintained records of all cashier & travelers checks and prepared transaction reports.
  • Reconciled transactions and maintained sufficient supply of foreign and local currencies.
  • Financial Analysis and Forecasting.
  • Ukraine's largest bank with over 30,000 employees and +$18 billion in annual revenue

Education

Bachelors - Accounting and Audit

National Technical University
06.2016

Skills

    Team Leadership

    Time Management

    Attention to detail

    Problem-solving

    Adaptability

    Staff training -Scheduling

    Quality Control-Inspections

    Customer Service Excellence

    Conflict Resolution

    Communication Skills

    Handling High-Stress Situations

    Empathy-Active Listening

Languages

English
Full Professional
French
Limited Working
Polish
Native or Bilingual
Portuguese
Native or Bilingual
Ukrainian
Native or Bilingual

Timeline

Customer Service Representative

Costco
11.2023 - 04.2025

Housekeeping

Ermitage du Lac
10.2022 - 10.2023

Housekeeping

Courtyard Montreal
05.2022 - 10.2022

Housekeeping Supervisor

Martinhal Family Resort Hotel
10.2019 - 10.2021

Bank Account Manager

PrivatBank
03.2018 - 08.2019

Foreign Exchange (FX) Manager

PrivatBank
06.2016 - 03.2018

Bachelors - Accounting and Audit

National Technical University
Mike Krasnytsia