Mykhailo Boiko

• Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
• Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
• Implemented effective networking strategies and elevated new business opportunities.
• Became Ambassador for 3 watch brands: Tudor, Breitling, Tag Heuer and increased sales results overall for the brands.
• Contributing to team's awareness and watch knowledge by sharing information about new and previous releases, watchmaking terminology and models in stock
• Analyzing competition on the current market and identifying tools to strengthen positioning of the brands that we carry
• Building great working relationship with team members
• Finishing tasks and achieving goals set by the management
• Following company's policies, standards and vision on a daily basis

• Worked on concept, assisted with building and launching restaurant, as well as running it during 1 month of soft opening
• Overseeing daily operations of business, customer service and floor management
• Overseeing budget and managing expenses
• Training new staff and lower-level managers
• Evaluating productivity and performance and implementing strategies for improvement
• Creating and managing suppliers list, coordinating with purchasing and accounting departments
• Implementing and following up HACCP standards
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Participated in team-building activities to enhance working relationships.

Working for one of the world's leading property rental management software companies:

• Providing solutions for property managers with guest communications and reservation management
• Process all guest reservations, refunds, including guest follow up, obtaining all necessary information and accurately entering it into computer systems.
• Provided each guest with list of upcoming activities and events upon check-in to enhance stays.
• Answered emergency calls and assisted the guests in efficient and timely manner

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Carefully interviewed, selected, trained and supervised staff.
• Maintained financial records.
• Inventory management
• Established HACCP standards

• Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
• Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
• Assisted guests with check-ins, account inquiries and any additional services needed.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Wrote error-free letters, memoranda and other business documentation to support office needs.
• Prepared meeting materials and took clear notes to distribute to staff members and provide itinerary for management