Mykenzie Conway
Pickering
Summary
Hardworking and reliable professional with experience managing high-pressure, fast-paced environments and delivering exceptional service. Highly organized, proactive, and detail-oriented, with strong multitasking and communication skills. Calm under pressure and works effectively both independently and as part of a team. Looking to expand current skill set by becoming a Communication Officer for the Toronto Police Department.
Overview
6
6
years of professional experience
Work History
Cashier
Your Independent Grocer
Pickering
06.2016 - 09.2018
- Maintained a friendly and professional demeanor while balancing customer needs and operational requirements.
- Managed cash register operations, including handling cash and processing payments.
- Adapted quickly to change in a fast-paced store environment.
- Mentored new team members on point-of-sale systems, cash handling accuracy, and the overall customer experience.
Customer Service Cashier
Dollarama
Pickering
02.2013 - 04.2016
- Assisted with Customer inquiries and navigation throughout the store.
- Ensured compliance with company policies during every transaction.
- Greeted customers and provided exceptional customer service.
- Managed multiple responsibilities simultaneously, including checkout, restocking, and store organization, to support smooth daily operations.
- Deescalate passionate customers by taking the time to listen to their frustration and provide a solution to resolve their concern.
Education
Some College (No Degree) - Communications
Durham College
OshawaSkills
- Ability to remain composed during high-stress situations
- Compassionate
- Strong ability to multitask
- Accepting of frequent change
- Exceptional communication skills
- Accuracy and attention to detail
Timeline
Cashier
Your Independent Grocer
06.2016 - 09.2018
Customer Service Cashier
Dollarama
02.2013 - 04.2016
Some College (No Degree) - Communications
Durham College