Mykel Smith
Dartmouth,NS
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Wayne Smith Trucking
09.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
Administrative Financial Assistant Intern
Africadian Empowerment Acadamy
05.2023 - 09.2023
- Optimized office workflows by organizing files, managing databases, and updating essential documents as needed or requested by colleagues or management team members.
- Contributed valuable insights during finance department meetings focused on strategic planning efforts.
- Assisted in preparation of annual budgets to align with company goals and objectives.
- Collaborated with team members to develop comprehensive financial reports for executive review.
- Supported department heads with expense tracking, providing detailed reports on spending patterns and trends.
- Streamlined invoice processing to reduce payment turnaround time, improving vendor relationships.
- Maintained accurate employee records, processing payroll adjustments and assisting with benefits administration.
Manager
Ewyn Weight Loss Studios
09.2016 - 05.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
Team Leader
McDonald's
12.2012 - 09.2016
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
Education
Bachelor of Arts - Human Resource Management
Mount Saint Vincent University
Halifax, NS12.2024
Diploma - Business Administration
Nova Scotia Community College
Dartmouth, NS09.2021
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Time Management
Languages
English
Full Professional
Timeline
Administrative Financial Assistant Intern
Africadian Empowerment Acadamy
05.2023 - 09.2023
Administrative Assistant
Wayne Smith Trucking
09.2022 - Current
Manager
Ewyn Weight Loss Studios
09.2016 - 05.2023
Team Leader
McDonald's
12.2012 - 09.2016
Bachelor of Arts - Human Resource Management
Mount Saint Vincent University
Diploma - Business Administration
Nova Scotia Community College
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