Mykeia Johnson
Toronto,ON
Summary
Organized and dependable dental office professional with hands-on experience in patient registration, appointment scheduling, insurance verification, and chart management. Skilled in Dentrix, Accuro, and Microsoft Office, with knowledge of medical terminology, treatment coordination, and OHIP validation. Experienced in both front-desk reception and clinical support, including sterilization, room preparation, and chairside assistance. Known for creating a welcoming environment, maintaining accurate records, and ensuring smooth operations in busy dental practices.
Overview
6
6
years of professional experience
Work History
Office Administrator
Dr. Sabesan Dental Office
10.2024 - 12.2024
- Welcomed and assisted 40–50 patients daily, managing front-desk operations and responding to phone and email inquiries.
- Scheduled and confirmed appointments across multiple providers, helping optimize chair time and reduce patient wait times.
- Verified insurance coverage, processed payments, and reconciled daily billing with full accuracy.
- Maintained and updated patient charts in Dentrix, including x-rays, treatment notes, and referrals.
- Prepared treatment rooms, assisted with instrument sterilization, and ensured rooms were ready for procedures.
- Supported dentists and hygienists chairside by preparing equipment and seating patients.
- Monitored and restocked office and clinical supplies to prevent interruptions in patient care.
Quality Assurance Technician
Commercial Bakeries
04.2023 - 12.2023
- Managed high volumes of inspection and production data in Excel and internal QA systems, maintaining 100% compliance with safety standards.
- Created summary reports and quality metrics for management to track performance.
- Maintained calibration, temperature, and cleaning logs to ensure audit readiness.
- Digitized and organized records, making documents easy to retrieve and review.
- Worked with teams to resolve issues and tracked corrective actions to completion.
Quality Assurance Technician
Fresh Express
09.2020 - 02.2022
- Monitored production conditions and recorded inspection data to maintain strict compliance.
- Updated sanitation checklists, calibration logs, and reports for audits.
- Assisted staff with QA procedures and ensured accurate documentation handling.
- Prepared daily summaries and updated logs to facilitate smooth handovers between shifts.
Quality Assurance Technician
Garden Highway Foods
09.2018 - 08.2020
- Maintained paper and digital filing systems for compliance documentation, allergen tracking, and temperature logs.
- Entered materials and invoice data, ensuring audit-ready records.
- Assisted with internal audits by preparing supporting documentation.
- Trained new staff on proper reporting and documentation practices.
- Coordinated with suppliers and internal teams to quickly resolve documentation discrepancies.
Education
Diploma - Office Administration Medical Services
Seneca College of Applied Arts And Technology
North York12-2024
Associate of Science -
Atlanta Metropolitan State College
Atlanta, GA05-2021
Skills
- Patient Intake, Registration & Chart Management
- Appointment Scheduling & Multi-Provider Calendar Coordination
- Chairside Assistance & Treatment Room Preparation
- Sterilization Protocols & Infection Control
- Dental Terminology & OHIP Validation
- Confidential File Handling & Documentation
- Data Entry, Typing & Proofreading
- Microsoft Office Suite & Google Workspace
- Administrative Support & Record Keeping
- Independent Work & Team Collaboration
- Time Management & Multi-tasking Under Pressure
- Customer Service (Phone, Email, In-Person)
- Attention to Detail and Accuracy
- Problem Solving & Workflow Coordination
Languages
English
Native or Bilingual
Timeline
Office Administrator
Dr. Sabesan Dental Office
10.2024 - 12.2024
Quality Assurance Technician
Commercial Bakeries
04.2023 - 12.2023
Quality Assurance Technician
Fresh Express
09.2020 - 02.2022
Quality Assurance Technician
Garden Highway Foods
09.2018 - 08.2020
Diploma - Office Administration Medical Services
Seneca College of Applied Arts And Technology
Associate of Science -
Atlanta Metropolitan State College
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