Summary
Overview
Work History
Skills
Timeline
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Mykayla McNulty

Santa Cruz,CA

Summary

Dynamic operations manager with a proven track record within Hospitality, excelling in team communication and event execution. Skilled in staff training and problem-solving, I enhance client experiences while ensuring operational efficiency. Committed to delivering exceptional service and maintaining high standards in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Assistant Operations Manager

1440 Multiversity
04.2025 - Current
  • Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
  • Improved communication within the team through regular meetings, updates, and open channels of communication.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Collaborated with cross-functional teams to successfully execute large-scale events.
  • Supported the Event Manager in overseeing all aspects of event production from concept to completion.

Overnight Front Office Supervisor

Four Seasons Residence Club Aviara
07.2024 - 03.2025
  • Trained new staff members on front desk procedures and best practices.
  • Maintained an organized filing system for guest records and paperwork.
  • Demonstrated ability to troubleshoot problems quickly and efficiently.
  • Conducted regular audits of the front desk area to ensure accuracy of information stored in the system.
  • Performed daily administrative tasks such as data entry, answering phones, and responding to emails in a timely manner.
  • Analyzed customer complaints and implemented solutions accordingly.

Guest Experience Concierge

Four Seasons Residence Club Aviara
10.2023 - 07.2024
  • Managed the day-to-day operations of the concierge desk.
  • Utilized problem solving skills to identify solutions for various issues related to concierge duties.
  • Provided exceptional customer service at all times in order to exceed expectations.
  • Greeted and assisted guests in a friendly and professional manner, providing information about the hotel's services and amenities.
  • Trained new concierge staff members by offering constructive feedback to enhance productivity of new hires.
  • Expertly handled room reservations, inquiries, check-ins, and check-outs.

Pool Server

Four Seasons Residence Club Aviara
06.2023 - 10.2023
  • Utilized problem-solving skills to resolve conflicts between staff members or customers.
  • Ensured compliance with health department standards while maintaining proper sanitation practices.
  • Effectively handled customer complaints with diplomacy and professionalism.
  • Monitored inventory levels for beverages, food items, and glassware, ensuring adequate supply was available for peak hours.
  • Demonstrated ability to work quickly under pressure in high-volume dining environments.

Lead Server

Kianti's Pizza And Pasta Bar
02.2022 - 05.2023
  • Provided guests with exceptional service through knowledge of menu items, wine pairings, and specials offered throughout the evening.
  • Trained new servers in restaurant procedures, daily operations, and server duties.
  • Demonstrated strong leadership skills by providing guidance, support, and direction to staff members in order to ensure customer satisfaction.
  • Utilized POS software programs to accurately process orders and payments.

Skills

  • Operations management
  • Scheduling and coordination
  • Client account management
  • Staff training and development
  • Problem-solving skills
  • Knowledge of Industry POS Systems
  • Exceptional Communication
  • Time Management

Timeline

Assistant Operations Manager

1440 Multiversity
04.2025 - Current

Overnight Front Office Supervisor

Four Seasons Residence Club Aviara
07.2024 - 03.2025

Guest Experience Concierge

Four Seasons Residence Club Aviara
10.2023 - 07.2024

Pool Server

Four Seasons Residence Club Aviara
06.2023 - 10.2023

Lead Server

Kianti's Pizza And Pasta Bar
02.2022 - 05.2023

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Mykayla McNulty