Mykala Doerksen
Red Deer,AB
Summary
Accurate and detail orientated hard worker. Very driven to succeed and ensure I am going above and beyond. Common knowledge in the plumbing sector as I have done installation of kitchen sinks, bathroom sinks, toilets both brand new and replacing the guts, replacing and installing washing machines and dryers. I am able to follow directions very well, without any hesitation and am very eager to learn as much as possible.
Overview
6
6
years of professional experience
Work History
Shift Lead
Jackpot Casino/Red Deer Resort And Casino
06.2023 - Current
- Completed store opening and closing procedures.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Sanitizing tables, chairs and all surfaces.
- Adhering and strictly following AGLC procedures.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
Manager
House Of Knives
11.2019 - 06.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Understanding and working with demanding customers, always ensured they would be repeat customers.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Keyholder
Blackwell Supply
01.2020 - 11.2021
- Counted out cash drawers and balanced totals.
- Completed store opening and closing procedures.
- Processed cash, credit and debit payments.
- Kept store clean and organized to provide shoppers with pleasant experience.
- Replenishing and stocking warehouse and sales floor.
- Assisting customers with any special shoe wear needs.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Waitress/Expo
Montana's BBQ & Bar
08.2018 - 09.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink and food orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Waitress/Delivery Driver
Eddie Websters
05.2018 - 08.2018
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Meeting and exceeding customer requests, especially with allergens.
Cashier/Customer Service Representative
Home Hardware Building Centre
06.2017 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Delegated work tasks and training new employees.
Education
High School Diploma -
Estevan Comprehensive
Estevan, SK06.2018
Skills
- Performance Improvement
- Operations Monitoring
- Team Motivation
- Conflict Resolution
- Loss Prevention
- Rules Enforcement
- Quick Learner
- Adaptability
- Attention to Detail
- Accessing Small Spaces
- Manual Dexterity
- Appliance Installation and Repair
Languages
English
Professional Working
Timeline
Shift Lead
Jackpot Casino/Red Deer Resort And Casino
06.2023 - Current
Keyholder
Blackwell Supply
01.2020 - 11.2021
Manager
House Of Knives
11.2019 - 06.2023
Waitress/Expo
Montana's BBQ & Bar
08.2018 - 09.2019
Waitress/Delivery Driver
Eddie Websters
05.2018 - 08.2018
Cashier/Customer Service Representative
Home Hardware Building Centre
06.2017 - 05.2018
High School Diploma -
Estevan Comprehensive
Similar Profiles
Marie Alix MalanaMarie Alix Malana
Front Desk Agent at Red Deer Resort And CasinoFront Desk Agent at Red Deer Resort And Casino
Sahan GoonetillekeSahan Goonetilleke
Link Cook at Red Deer Resort & CasinoLink Cook at Red Deer Resort & Casino
Brian JacksonBrian Jackson
Back Server at T-Bones Chophouse- Red Rock Resort and CasinoBack Server at T-Bones Chophouse- Red Rock Resort and Casino