Summary

Overview

Work History

Education

Skills

Languages

Timeline

Mykala Doerksen

Red Deer,AB

Summary

Accurate and detail orientated hard worker. Very driven to succeed and ensure I am going above and beyond. Common knowledge in the plumbing sector as I have done installation of kitchen sinks, bathroom sinks, toilets both brand new and replacing the guts, replacing and installing washing machines and dryers. I am able to follow directions very well, without any hesitation and am very eager to learn as much as possible.

Overview

years of professional experience

Work History

Shift Lead

Jackpot Casino/Red Deer Resort And Casino

06.2023 - Current

Completed store opening and closing procedures.
Trained new employees and delegated daily tasks and responsibilities.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Trained and mentored new employees to maximize team performance.
Sanitizing tables, chairs and all surfaces.
Adhering and strictly following AGLC procedures.
Kept employees operating productively and working on task to meet business and customer needs.
Responded to and resolved customer questions and concerns.

Manager

House Of Knives

11.2019 - 06.2023

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Understanding and working with demanding customers, always ensured they would be repeat customers.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.

Keyholder

Blackwell Supply

01.2020 - 11.2021

Counted out cash drawers and balanced totals.
Completed store opening and closing procedures.
Processed cash, credit and debit payments.
Kept store clean and organized to provide shoppers with pleasant experience.
Replenishing and stocking warehouse and sales floor.
Assisting customers with any special shoe wear needs.
Improved customer service by projecting friendly and knowledgeable attitude.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Waitress/Expo

Montana's BBQ & Bar

08.2018 - 09.2019

Remained calm and poised when dealing with difficult customers or during busy shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Greeted new customers, discussed specials, and took drink and food orders.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Waitress/Delivery Driver

Eddie Websters

05.2018 - 08.2018

Maintained upbeat, positive attitude in busy, customer-focused environment.
Delivered packages to customer doorsteps and business offices.
Completed on-time deliveries by choosing best and most efficient routes.
Completed rush deliveries on tight timetables to satisfy customer needs.
Meeting and exceeding customer requests, especially with allergens.

Cashier/Customer Service Representative

Home Hardware Building Centre

06.2017 - 05.2018

Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Operated cash register for cash, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Delegated work tasks and training new employees.