- Cooking
- Uno Card games with my kids
- I enjoy helping others and giving back to the community
- Football Mom
- Camping
Myia Estrada
Hacienda Heights
Summary
Diligent Secretary with background in providing administrative support and managing office tasks efficiently. Proven track record in organizing schedules, handling correspondence, and maintaining records. Demonstrated strong communication and multitasking skills.
Overview
13
13
years of professional experience
Work History
Admin Secretary II
LA County DPSS
06.2025 - Current
- Streamlined communication channels to enhance office efficiency and workflow.
- Oversaw daily operations of high-volume correspondence handling.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Developed filing systems to improve document retrieval and organization.
Intermediate Typist Clerk
Department of Children and Family Services
11.2023 - 06.2025
- Organized and maintained filing systems for data storage and retrieval purposes.
- Received incoming mail, sorted it into appropriate categories and distributed to staff members.
- Provided administrative support to management personnel.
- Scanned documents into electronic files for secure storage and retrieval.
- Created letters, memorandums and monthly agendas for office distribution.
- Reviewed files and other documents to obtain information to respond to requests.
- Process and prepare correspondence, reports, and documentation for department initiatives.
- Input data into electronic records management system to maintain accurate client information.
Eligibility Service Clerk
Riverside Dpss
09.2023 - 10.2023
- Verified accuracy of information provided by applicants.
- Researched questions related to eligibility service regulations and policies.
- Assisted with completing forms, scheduling appointments and providing referrals to other agencies as needed.
- Performed data entry for accurate tracking of applications and services rendered.
- Maintained confidential records of client files in accordance with agency policy.
- Prepared reports summarizing eligibility service activities and trends.
- Reviewed existing documentation such as birth certificates, driver's licenses, Social Security cards and other documents required for verification purposes.
- Developed written materials that explain the process for applying for eligibility services.
Clerk/Typist
Los Angeles County Registrar - Recorders Office
06.2022 - 09.2023
- Index, code and cross-reference records or files according to established procedures
- Organize, sort, arrange and/or file records/documents/correspondence in alphabetical, numerical, chronological or code order; retrieve files on request and return them to correct location.
- Organized and maintained precise confidential personnel files.
- Validated and processed more than 200 petitions each day with 100% accuracy rate
- Edited existing entries in databases or spreadsheets to ensure accuracy of information.
- Resolved discrepancies between physical inventory counts versus computer generated numbers.
Ocean Import Clerk
Nippon Express
12.2018 - 11.2019
- Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
- Coordinated company product shipments and international transactions to eliminate freight delays.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Researched and prepared product cost and trade compliance reviews for clients.
Waitress/Shift Manager
Hunny’s Cafe
10.2012 - 10.2017
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Prepared checks accurately and processed payments promptly.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Associates - Business Administration
Mt. Sac Community College
Walnut, CA06-2028
High School Diploma -
Mayfair High School
06.2011
Skills
- Experience with multiple computer software programs such as: Dims, CMS/CWS, CalSaws, Outlook, Excel and Word, & Adobe Pro
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Critical Thinking
- Adaptable to change
- Special Projects
Interests
Timeline
Admin Secretary II
LA County DPSS
06.2025 - Current
Intermediate Typist Clerk
Department of Children and Family Services
11.2023 - 06.2025
Eligibility Service Clerk
Riverside Dpss
09.2023 - 10.2023
Clerk/Typist
Los Angeles County Registrar - Recorders Office
06.2022 - 09.2023
Ocean Import Clerk
Nippon Express
12.2018 - 11.2019
Waitress/Shift Manager
Hunny’s Cafe
10.2012 - 10.2017
High School Diploma -
Mayfair High School
Associates - Business Administration
Mt. Sac Community College
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