Your Name

· Manage Internal, External and Regulatory compliance monitoring to ensure adherence to requirements

· Oversight for the development, review and revision of Compliance policies and procedures to reflect change in regulatory or business processes

· Identify and access compliance risks associated with operations, products and services

· Lead Audit engagements as primary contact to facilitate evidence collection, review and submission within the active audit phase.

· Conduct internal investigations and assessments in response to potential compliance violations or gaps.

· Document and report investigative findings, recommend remedial actions in collaboration with relevant stakeholders in resolving compliance issues.

· Supervise the fulfillment of Audit and Regulatory Examination artifacts to ensure completes and accuracy within the allotted timeline.

• Engage internal and external Auditors and the Technology Business Teams to facilitate resource allocation for Audit evidence collection, review and dissemination
• Work cross-functionally with internal teams including Access Management, Change Management,
• Information Security, Application and Operational System Support Teams to build, improve and sustain business compliance
• Recommend and introduced key initiatives to improve operational process and eliminate service gaps
• Coordinate the review and response delivery for TPS Compliance with control standards via service attestations
• Manage hardware & software requests for Citrix VM setup for TPS Global Resource
• Lead and organize the review and sign-off process for the annual IMMR Activities for P&C Canada
• Manage the collection, review and sign-off on daily, weekly, monthly audit reports

• Document and deliver functional and non-functional requirements for the development of the new
• Infrastructure Platform Project, in collaboration with system Design Architects, Developers, System
• Administrators, Database Administrators and Network Engineers
• Lead the review and documentation process for TPS compliance governance, building the compliance management framework to meet internal and external audit requirements
• Aligned with and supported the TPS Change Management process allocating System Administrators and
• Database Administrators for the completion of corporate system changes and service requests utilizing
• REMEDY
• Developed and launched cross-functional service level agreements and terms of engagement policies, expediting and improving service delivery through team collaboration
• Managed team hardware and software requirements to support TPS transition activities and the development of middleware service support teams.

• Lead the successful implementation and integration of the web-based interface Issue Tracking and Reporting
• System for BMO Application Support Team
• Delivered business needs analysis, requirements elicitation and workflow documentation to identify improvement opportunities within the technical support environment for multi banking lines of business
• Acted as the liaison between the business and the Vendor to configure and customize user requirements into system specifications to meet development and service fulfillment standards
• Created and managed the project plan and delivered summary reports for the senior leadership team
• Facilitate regular meeting with IT Infrastructure, Development and Database Administrators to establish project plans, chart progress and ensure project delivery success
• Prepared and delivered system administration documentation and end user training for internal teams
• Supported user acceptance testing to ensure functional and non-functional requirements were satisfied to business and end-user expectation.

• Reported to the Stakeholder Engagement and Communications Manager, responsible for the development of various cost/benefit strategies, business case and process assessments for the purpose of determining business risks and opportunities for improvement
• Liaised cross-functionally with IT Infrastructure, Application Support and The Support Centre to identify gaps in service delivery and provide recommendations for improved Service Level Agreements (SLA) between service teams
• Prepared and delivered the Report Writer upgrade business case for the Quadrant Workforce software solution
• Facilitated the delivery of Live Meeting Webinars to more than 100 prospective organizations in the CMH&A and CSS sectors in support of client engagement and marketing initiatives
• Scheduled and conducted Post Implementation Reviews (PIR) satisfaction surveys used to access software suitability and measure the effectiveness of the HR and Payroll implementation process for more than 100 organizations in the health-care sector
• Prepared and delivered the PIR Closure Report surmising organizations feedback, project achievements and lessons learned to senior management
• Supported the HRIS Project transition objective through various activities including; the creation of process maps, process flows and documentation of Incident and fulfillment records
• Prepared User Acceptance Test Cases and supported Testing for QHRNet Module upgrade.

• Reported to the VP Customer Experience, this position had accountability to ensure the 3rd tier support desk and home-office administration function met or exceeded customer expectation, servicing the sale of USC’s Registered
• Education Savings Plans
• Ensured the successful planning and delivery of corporate projects and initiatives that impacts administrative functions including the development of a new team structure
• Collaborated with the Training department to develop training materials and standard operating procedures (SOP) for more than sixty back-office administrators and head-office 3rd tier support team as the central point of contact for document review and approval
• Lead and supported multiple cross-functional projects aimed at developing and improving processes including; grant reinstatement, grant collection, inventory and expense management, Grant Thornton audit,
• HRSDC audit and training initiatives
• Provided leadership, coaching and mentoring to a team of six direct reports including developing Key
• Performance Indicators (KPI), individual objectives and conducting performance reviews
• Managed the process of obtaining government grants and the implementation of quality audits to measure the effectiveness of service fulfillment
• Balanced the annual divisional mailing and goodwill target budget of $827,000 to plan