Myeasha Thibodeaux
Houston,TX
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life. Hardworking and reliable Project Coordinator with strong ability in communication. Offering Leadership and Time Managment. Highly organized, proactive and punctual with team-oriented mentality.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Case Manager Specialist
MCKESSON
Houston, TX
11.2023 - Current
- Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Answered [60] calls per shift to assist with customer questions and concerns.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
IT Technical Support Specialist
Consumer Energy
FLINT, MI
08.2022 - 10.2023
- Tracked progress of service requests using ticketing system while providing timely updates to customers.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Created detailed technical documentation for IT processes and procedures.
- Updated municipal codes and city charter documents.
- Conducted research to identify relevant zoning ordinances and other regulations that may affect the permit process.
- Reviewed and evaluated permit applications to ensure accuracy of information and compliance with applicable codes, laws, regulations and standards.
- Assisted applicants in completing required forms for various permits.
- Prepared reports summarizing activities related to permitting processes.
OSP PROJECT COORDINATOR
kgpco
FLINT, MI
10.2022 - 08.2023
- Used control tools to update and monitor project schedules.
- Managed multiple projects simultaneously while ensuring quality standards are met.
- Updated inventory logs and documentation related to installed cable runs.
- Reviewed line drawings to locate and splice buried fiber optic cables.
- Communicated with customers to access work areas and explain work.
- Ordered necessary supplies needed for completion of construction projects in an efficient manner.
- Monitored job sites to analyze problems and recommend and implement solutions.
- Coordinated extensive planning, development of project milestones and budget for complex contracts.
- Reported project progress, site problems and labor status to supervisors.
- Trained and monitored employees to teach daily tasks and improve performance.
- Coordinated construction planning, material resources and staff scheduling for 27 simultaneous jobs.
- Monitored daily construction and evaluated project progress, contract compliance and safety.
Site Coordinator
Envision Healthcare
Houston, TX
01.2016 - 03.2021
- Analyzed workload trends across multiple sites served by the Hospitalists program.
- Coordinated patient care between hospitalist physicians and other healthcare professionals.
- Maintained patient medical records using MediTech, Account Tracker, medimobile, HPF, EPIC.
- Recruited, hired and trained new medical and facility staff.
- Maintained accurate and up-to-date medical records for all hospitalist patients.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Developed protocols and processes to improve efficiency of hospitalist services delivery.
- Performed audits on billing codes submitted by hospitalists for accuracy and compliance with regulations.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
Education
Bachelor of Science - Healthcare Management
WGU
ONLINE05-2015
Skills
- Needs Assessment
- Patient Support
- Community Outreach
- Family Education
- Records Management
- Case Management
- Health History Documentation
Certification
- Project Managment (2022 Coursea)
Timeline
Case Manager Specialist
MCKESSON
11.2023 - Current
OSP PROJECT COORDINATOR
kgpco
10.2022 - 08.2023
IT Technical Support Specialist
Consumer Energy
08.2022 - 10.2023
Site Coordinator
Envision Healthcare
01.2016 - 03.2021
Bachelor of Science - Healthcare Management
WGU
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